THESE TERMS OF SALE ARE BETWEEN YOU (“PURCHASER” OR “YOU”) AND THE INSIGHT ENTITY IDENTIFIED IN OUR OFFER TO SELL (“QUOTE” or “Quotation”), AN ORDER, INVOICE OR STATEMENT OF WORK (COLLECTIVELY, THE "AGREEMENT" OR “TERMS OF SALE”), AND WILL APPLY TO YOUR ORDER AND PURCHASE OF THIRD PARTY HARDWARE, SOFTWARE AND RELATED THIRD PARTY SERVICES (COLLECTIVELY, "PRODUCT"), AND ANY SERVICES PERFORMED BY INSIGHT AS DESCRIBED IN A QUOTE, ORDER OR STATEMENT OF WORK (“SERVICES”).

UPON PLACING AN ORDER FOR PRODUCTS AND SERVICES, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS OF THIS AGREEMENT UNLESS AND TO THE EXTENT THERE IS A SEPARATE WRITTEN AGREEMENT EXECUTED BETWEEN THE PARTIES THAT GOVERNS. ANY ADDITIONAL OR DIFFERING TERMS OR CONDITIONS PROPOSED OR INCLUDED IN YOUR PURCHASE ORDER DOCUMENT OR ORDER ACCEPTANCE WILL BE FOR YOUR INTERNAL ADMINISTRATIVE PURPOSES ONLY AND NOT BECOME PART OF THE AGREEMENT AND ARE HEREBY EXPRESSLY REJECTED. NO COURSE OF PRIOR DEALINGS BETWEEN THE PARTIES AND NO USAGE OF TRADE WILL BE RELEVANT TO DETERMINE THE MEANING OF THIS AGREEMENT, INSIGHT’S QUOTE OR ANY ORDER OR INVOICE, REGARDLESS OF FORM.

  1. Acceptance; Cancellation

    Purchaser agrees that Insight’s quotation is an offer to sell and Purchaser’s order is acceptance of such offer with respect to any Products or, with respect to Services, listed in Purchaser’s order or as set forth in a written Statement of Work (“SOW”). Orders and SOWs may be cancelled or terminated under the following conditions:

    1. Product: Purchaser may cancel any order for Product at no charge up to five (5) business days prior to scheduled shipment upon written notice to Insight, unless such Product has been modified or otherwise reconfigured in accordance with Purchaser’s specifications. If an order is cancelled prior to shipment, Purchaser’s sole remedy and Insight's sole obligation will be a refund of the purchase price paid for the applicable Product. Cancellation of orders following shipment must be made in accordance with the return policies of the manufacturer, publisher or supplier of the Product.
    2. Services: Either party may terminate the performance of a Service, SOW or order for Services for cause if the other party fails to remedy a material breach within thirty (30) days after receipt of written notice of such breach, except that it will only have ten (10) days to remedy any payment default. Services will be deemed accepted five (5) days from the date of the invoice, unless otherwise specified in writing under the applicable SOW.
    3. Effect: Cancellation or termination shall not relieve Purchaser of Purchaser’s duty to pay for Products shipped, Services performed, or fees and expenses incurred by Insight prior to receiving required written notice.
  2. Accuracy of Data/Corrections

    Insight obtains certain data directly from the manufacturer, publisher or supplier of Products and is not responsible for pricing, typographical or other errors in any such data. Insight reserves the right to cancel orders related to such errors or Product discontinuation or unavailability, and to correct at any time, including pricing errors not detected until after Insight's confirmation or e-mail response.

  3. Pricing/Availability

    Prices are subject to change at any time prior to Insight's acceptance of Purchaser’s order. Prices are exclusive of all taxes, duties, shipping and handling charges. Availability of third party Product is subject to change without notice.

  4. Payment

    Payment terms are at Insight's sole discretion and all orders are subject to Insight's credit approval. Purchaser agrees to pay the total purchase price for Products, plus tax and shipping (to the extent shipping is not prepaid by Purchaser, including shipping charges billed to Insight as a result of using Purchaser’s carrier account number or a carrier selected by Purchaser). Services will be invoiced in accordance with the SOW or order. Invoices are due and payable in accordance with payment terms measured from the date of invoice and in the currency specified on the invoice. All payments must reference the invoice number.

    1. Credit/Late Payment: Purchaser must provide appropriate credit references upon request and authorize us to obtain credit history from such references. Insight retains the right to decline to extend credit and to require that the applicable purchase price be paid prior to provision of Product or performance of Services based on changes in Insight's credit policies or Purchaser’s financial condition and/or payment record. Insight reserves the right to charge interest of 1.5% per month or the maximum allowable by applicable law, whichever is less, for any undisputed past due invoices. Purchaser is responsible for all costs of collection, including reasonable attorneys' fees, for any payment default on undisputed invoices. Insight may terminate or suspend deliveries or all further work if payment is not received in a timely manner.
    2. Taxes: Federal, state and local sales, use and excise taxes and all similar taxes and duties (excluding taxes based on Insight's income, assets or net worth) are solely Purchaser’s responsibility. Purchaser may provide Insight a tax exemption certificate, which will be subject to review and acceptance by Insight.
  5. Delivery/Title/Risk of Loss

    Insight will use commercially reasonable efforts to meet requested delivery times but does not guarantee delivery by a stated time and is not responsible for any damages due to delays or the failure to meet a stated delivery schedule. Insight reserves the right to make deliveries in installments. Delay in delivery of one installment will not entitle Purchaser to cancel other installments. Product will be delivered to you FOB Destination (your designated facility), freight prepaid and added. Title and risk of loss shall pass to you when Product is delivered to your designated facility. Notwithstanding anything to the contrary in this paragraph, title to software Product remains with the applicable licensor(s), and software delivery occurs when it is first made available by the licensor or Insight for your use. Purchaser grants a security interest in all Products purchased under this Agreement to secure payment in full. Additionally, Purchaser authorizes Insight to execute and file a financing statement or other documents that are necessary to perfect Insight's security interest. Insight's security interest shall terminate when Insight has received all amounts due for the Product(s).

  6. Warranty Disclaimer

    TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES IN SECTION 7 (LIMITED WARRANTIES) ARE IN LIEU OF, AND INSIGHT EXPRESSLY DISCLAIMS, ALL OTHER WARRANTIES IN RELATION TO THE PRODUCTS AND SERVICES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD. You also waive any claims that you may have against Insight based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights ("Claims") with respect to any Product and also waive any right to indemnification from Insight against any such Claims made against you by a third party. You acknowledge that no employee of Insight is authorized to make any representation or warranty on behalf of Insight that is not in this Agreement.

  7. Limited Warranties:
    1. Product: Products manufactured, published or provided by third parties, including third-party performed services, are provided by Insight on an "as is" basis without warranty by Insight of any kind, either express or implied. Products coded as “IVC” (Insight Value Center), “-REF” (refurbished) or “-Open” (previously opened and/or the box has been damaged) in the Product description are offered “AS IS” and are not being sold as “new”. The manufacturer's or publisher's warranty, if any, will apply and provide the sole coverage for all Products. Insight shall pass through to Purchaser, to the extent available, any manufacturer's/publisher's/supplier's written warranties associated with Products purchased from Insight.
    2. Services: Services performed by Insight will: (i) be performed in a professional and workmanlike manner; (ii) substantially conform to the written specifications under the service description for thirty (30) days from completion, or for such other warranty period as may be indicated under the relevant sow or order; (iii) be in compliance with all laws, rules and regulations applicable to Insight's performance of the Services under the sow or order. The following are Purchaser’s sole and exclusive remedies and entire liability with respect to this warranty: (i) upon written notice from Purchaser, Insight will use commercially reasonable efforts to reperform Services not in substantial compliance with this warranty; or (ii) if Insight cannot repair the non-conforming Services within thirty (30) days of receiving written notice from Purchaser, or such additional time as may be agreed upon by the parties, Insight will, at its option, provide a credit or refund of any fees paid by Purchaser for the portion of the Services not in substantial compliance with this warranty. Re-performance will not extend the warranty period. All credits issued to Purchaser by Insight must be used within two years from the date of issue. Unused credits will automatically expire.
  8. Intellectual Property Rights

    Insight retains all right, title and interest in, without limitation, any works of authorship, know-how, or any invention, device, process, method, development, design, specifications, technique, apparatus, reports, schematic or technical information (whether patentable or not), documentation, software or enhancements, improvements, alterations, interfaces, work flows, and best practices developed, invented, created or reduced to practice by Insight (“Insight IP”), except for Work Product as defined below and set forth in a SOW or order, and which may be used in carrying out the Services, including any modifications or improvements made to Insight IP during or as a result of the Services to be performed under this Agreement. Upon payment in full of all amounts due Insight for the Work Product, all documents, drawings, specifications, information, patents, patent applications, inventions, developments or processes or any copyrightable material originated and developed by Insight specifically for Purchaser as part of the Services to be performed by Insight under this Agreement ("Work Product"), except for any Insight IP contained within such Work Product, shall be owned by Purchaser. Insight hereby grants Purchaser a worldwide, non-exclusive, royalty-free, perpetual, without the right of sublicense, license to use Insight IP in the course of Purchaser’s internal, business operations.

  9. Limitations on Use

    You agree and represent that you are buying Product for your own internal use and not for resale. If Product purchased under this Agreement is intended for export, it may be subject to export regulations. You accept full responsibility for and agree to comply fully with all export regulations, including obtaining export licenses. The export of Products may also alter or void the manufacturer's or publisher's warranty. PRODUCTS OFFERED BY INSIGHT ARE NOT DESIGNED FOR USE IN LIFE SUPPORT, LIFE SUSTAINING, NUCLEAR SYSTEMS OR OTHER APPLICATIONS IN WHICH FAILURE OF SUCH PRODUCTS COULD REASONABLY BE EXPECTED TO RESULT IN PERSONAL INJURY, LOSS OF LIFE OR CATASTROPHIC PROPERTY DAMAGE. USE IN ANY SUCH APPLICATIONS IS AT YOUR SOLE RISK.

  10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, IN NO EVENT WILL INSIGHT BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF INCOME, PROFITS, DATA, OPERATIONAL EFFICIENCY, USE OR INFORMATION) ARISING UNDER THIS AGREEMENT REGARDLESS OF THE FORM OF ACTION OR THEORY OF RELIEF, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    THE TOTAL AMOUNT OF DIRECT DAMAGES RECOVERABLE FROM A PARTY UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION OR THEORY OF RELIEF, IS LIMITED TO THE TOTAL AMOUNT PAID OR TO BE PAID BY PURCHASER FOR THE PRODUCT PURCHASED UNDER THIS AGREEMENT GIVING RISE TO THE CLAIM, OR THE TOTAL AMOUNT PAID OR TO BE PAID BY PURCHASER FOR SERVICES PERFORMED UNDER THIS AGREEMENT GIVING RISE TO THE CLAIM, WHICHEVER THE CASE MAY BE.

    NO ACTION ARISING OUT OF THE TRANSACTIONS UNDER THIS AGREEMENT MAY BE BROUGHT BY EITHER PARTY MORE THAN ONE YEA AFTER THE DAMAGE, LOSS OR EXPENSE OCCURRED.

  11. Notices

    Any notice provided under this Agreement must be in writing and is considered received: (a) when personally delivered; (b) 1 business day after having been sent by overnight courier; or (c) after 5 business days if mailed first class postage prepaid. All business communication will be sent to the addresses indicated on Purchaser’s order or as either party designates in writing to the other. Legal notices must be sent with a copy for Insight addressed to: Insight, 6820 South Harl Avenue, Tempe, AZ 85283, Attn: Legal Department.

  12. Governing Law

    All matters arising out of or related to these Agreement are governed by the substantive laws of the State of Arizona without regard to any choice or conflict of law provision or rule. Both parties specifically agree to submit to the exclusive jurisdiction of, and venue in, the courts in Maricopa County, Arizona in any dispute, including any proceeding regarding arbitration, arising out of or relating to this Agreement.

  13. Arbitration

    Except for matters that may be taken to small claims court, THIS AGREEMENT REQUIRES THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS. Any controversy or claim arising out of or relating to Purchaser’s order through Insight, including Third Party Services, or the interpretation or application of these Terms and Conditions shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

    Claims shall be heard by a single arbitrator. The arbitrator(s) shall be knowledgeable about technology products and services and have at least ten years of experience dealing with commercial contracts The place of arbitration shall be Maricopa County, AZ. The arbitration shall be governed by the laws of the State of Arizona. The arbitrator shall require disclosure of non-privileged materials, including electronic information, relevant to any parties’ claim or defense, subject to limitations imposed by the arbitrator based on reasonable expense, duplication and undue burden. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing party's actual damages, except as may be required by statute. The arbitrator(s) shall not award consequential damages in any arbitration initiated under this Agreement. Any award in an arbitration under this Agreement shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. The arbitrator(s) shall award to the prevailing party, if any, as determined by the arbitrators, all of their costs and fees. "Costs and fees" mean all reasonable pre-award expenses of the arbitration, including the arbitrators' fees, administrative fees, travel expenses, out-of-pocket expenses such as copying and telephone, court costs, witness fees, and attorneys' fees. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. Notwithstanding anything to the contrary contained herein, actions by Insight to collect on the amount due for the Products and Services will be exclusively litigated in court rather than through arbitration.

  14. Assignment

    Purchaser may not assign any of Purchaser’s rights or delegate any of Purchaser’s obligations under the Agreement without our prior written consent. Insight may assign or subcontract any or all of its rights or obligations and/or assign the right to receive payments hereunder to one or more qualified parties without Purchaser’s prior consent, unless otherwise agreed to by the parties in writing. Subject to the restrictions in assignment contained in this provision, the Agreement, including any SOW, will be binding on and inure to the benefit of the parties and their successors and assigns.

  15. Non-Solicitation

    Both parties agree, that during the term of this Agreement and for a one-year period after the termination or expiration of this Agreement, neither party will, directly or indirectly, solicit, offer employment or hire any current or former employee, contractor or consultant of the other party who has directly involved in the performance of this Agreement or any related SOW. This provision does not restrict the right of either party to solicit or recruit generally in the media and does not prohibit either party from hiring an employee of the other who answers any advertisement or who voluntarily applies for hire without having been initially personally solicited or recruited by the hiring party.

  16. General

    If any provision of this Agreement is invalid, illegal or unenforceable, it will be regarded as severed from this Agreement and not affect the validity or enforceability of the remaining provisions of this Agreement. A delay or failure to exercise or partially exercise any right under the Agreement does not operate as a waiver, nor will it preclude future exercise of that right or permit, or sanction any subsequent breach of any term or condition. The provisions of this Agreement, which by sense and content are intended to survive, will survive the expiration or termination of the Agreement. The relationship between the parties is that of independent contractors and not that of employer/employee, partnership or joint venture. Electronic signatures (or copies of signatures sent via electronic means) are the equivalent of written and signed documents.

  17. Entire Agreement

    This Agreement supersedes any prior representations or agreements, oral or written, and all other communications between the parties relating to Purchaser’s order. Any conflicting additional or different Agreement contained in any other agreement, invoice or SOW, as the case may be, are expressly rejected. In the event of a conflict between this Agreement and a SOW, the SOW will govern with respect to such conflicting, additional or different terms.




Published May 2018
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