Basic Server Deployments

SKU Numbers

• SVR-I-STAN-TD: Server Installation – Standard Business Hours
• SVR-I-STANNS-TD: Server Installation – Non-Standard Business Hours

Service Overview

This service brief describes the tasks to be performed and the conditions around the Insight SKUs defined above. This service provides the basic installation SKU for a single rack-mounted or standalone server at a Client’s site during standard business hours (SVR-I-STAN-TD) or non-standard business hours (SVR-I-STANNS-TD). This service is designed to provide the end Client with a racked or standalone functioning server at the conclusion of the engagement.

Geographies

The services described in this service brief are only available in the continental United States.

Scope of Services

The scope of services performed per server being deployed at a Client site includes the following tasks:

• Unbox, inspect, validate, and sort documents, hardware, and software against packing list contents
• Install rackmount or stand-alone server in rack or designated location in data closet at Client site
• Connect Client provided KVM cables (VGA/USB/PS-2) to server
• Connect power
• Connect up to 2 Client provided, pre-run Ethernet cables from switch or router to server network ports, label cables
• Confirm boot0up of server on Client provided KVM console
• Dress all cabling
• Take an electronic photo of the installed server, powered on, with WAN and LAN cables installed and link lights active
• Remove carton and packing materials to an onsite location as designated by Client and within reasonable proximity
• Set aside legacy equipment to an onsite location as designated by Client, within reasonable proximity, for Client-managed asset disposal or shipping pickup
• Record information for installed units, including serial number, computer name, and Client-supplied asset tag if applicable
• Obtain signature on completion documents by authorized site personnel

Services Approach and Methodology

Phase 1 – Scope Review and Scheduling

• Contact Client within 2 business days of order to verify the scope meets the criteria of the SKUs that have been ordered and determine site readiness
• Schedule engagement with Client depending on hardware availability and Client schedule

Phase 2 – Remote Project Coordination

• Schedule and coordinate necessary resources to support the project
• Identify, escalate and document project issues as necessary

Phase 3 – Deployment

• Arrive onsite at Client location(s) on specified date(s) and at specified time(s); install and configure Client server(s) at specified site(s) based on the scope of services defined above

Phase 4 – Closeout

• Complete project closeout by processing completion documents received from technician

Services Execution Timeframe

A Project Coordinator will reach out to schedule a kickoff call within 2 business days of order to verify that the scope meets the criteria of the SKUs that have been ordered as well as determine site readiness and schedule. Durations will vary based on the quantity of deployment SKUs ordered and number of sites.

Insight-Client Relationship

The following outlines the expectations of both parties (Insight and Client) as defined by this services brief.

Insight Responsibilities

Insight is responsible for providing the following:

• Serve as the primary point of contact to Client on all installation issues, needs and concerns
• Manage Client expectations and satisfaction throughout the installation and activation
• Schedule and coordinate the necessary resources to support the installation and activation

Client Responsibilities

Client, and its employees, contractors, and agents, are responsible for providing the following:

• Cooperate with any reasonable request of Insight; provide input throughout the installation, and evaluate progress at review meetings requested by Insight; communicate any issues or concerns with respect to the services or deliverables in a timely manner
• Designate 1 project representative for Insight who will be the single point-of-contact and/or manager of the work performed by technician(s)
• Client to provide a rack elevation and A/B side network port assignments including standards for length and color of cables
• Client will assist with activities to provide and/or enable remote collection of any and all data required to support the process and project completion
• Schedule all work for technician(s) through the Insight Project Coordinator
• Refrain from making any changes to the system between the discovery review and the installation date
• Communicate any issues or changes to the assigned work to the Insight Coordinator at least 3 business days or more prior to scheduled work
• Provide adequate working conditions and pathways clear of any equipment or miscellaneous items when technician(s) is performing work on Client's premises
• Provide the necessary equipment such as office, desk, telephone, and/or data communications for technician(s) to perform assigned work
• Ensure that technician(s) is given access to all necessary facilities, PC, WI-FI, and Network login passwords, keys, etc., required to successfully complete assigned work
• Complete discovery documents as required
• Receive, inventory and move equipment to the installation site location
• Work with Insight to complete pre-installation planning
• Ensure that the site meets all requirements prior to the commencement of the services, including network functionality and cabling
• Ensure end user and end user admin will be ready and available at the time of scheduled installation
• Assume all responsibility for network connectivity, performance and configuration issues
• Ensure that units will be pre-imaged prior to shipping to sites
• Ensure all data has been backed up from the legacy unit prior to scheduled appointment
• Provide all necessary drivers and cables for peripherals/units
• Parking will be available and at no cost to Insight
• Provide any appropriate documentation necessary to grant technician access to site

Assumptions

The following project-specific assumptions apply for this services engagement:

• Insight resource(s) is not eligible for hire by Client over the term of the project.
• Insight is not responsible for any data loss.
• All work, for standard business hours deployments (SVR-I-STAN-TD), to be performed during normal business hours Monday-Friday between 8 a.m. and 5 p.m. local time and excludes weekends or Insight-observed holidays.
• All work for non-standard business hours (SVR-I-STANNS-TD) to be performed during hours mutually agreed upon between Client and Insight, which can include non-business hours, after hours, and weekend dates and excludes Insight observed holidays.
• A Trip fee will apply per installation event per site.
• If the installation site is in a state of non-readiness when the technician arrives, a Cancellation fee shall apply.
  • Technician will wait up to 30 minutes at which time the scheduled appointment will be cancelled, and a Cancellation fee will be charged per technician
  • If a partial installation is performed:
    • The Trip fee and per unit Installation fees will apply for each unit installed or attempted install.
    • If a return visit is needed to complete the installation(s), an additional Trip fee will apply in addition to all remaining per-unit Installation fees.
• Work to be completed within 120 days from when Insight receives Client PO.
• Any out of scope work must be communicated and verified through the Insight Project Coordinator and will be subject to additional fees.
• Notification of changes to Client schedule needs to be communicated to Insight Project Coordinator in writing within 3 business days of the change. A cancellation fee will apply per technician per incident, if cancellation or rescheduling of appointment occurs 2 business days or less prior to scheduled appointment.
  • Insight will reschedule the technician(s) on a best-effort basis once notified of the schedule changes.
• Travel and living expenses for Insight personnel are included under this service for 1 trip.
• Standard background checks will be performed for onsite resources and no special security clearances are required.
• The server operating system, applications, and all IP schema are pre-installed and configured
• An open port on the Client’s network switch or router has been configured for the server
• For rackmount servers, a compatible set of rails for both the server and the rack is included
• For rackmount servers, the dimensions of the server are compatible with the rack
• All required cables for server connectivity are provided onsite and have been pre-run and located in the same rack/closet as the server

Scope Changes and Exclusions

• Client will compensate Insight for any out-of-scope work requested by Client.
• Changes to deployment SKU types and quantities will require an order modification. This may extend the duration of the engagement and/or require additional resources, resulting in additional cost to Client.
• The following are considered out-of-scope and are not part of the service offering:
  • Any services not listed in this service brief
  • Data migration or backup
  • Executing any scripts, imaging a unit, application loads
  • Advanced troubleshooting, including but not limited to, software, internal components, peripherals, login errors, etc.
  • Installation of additional peripherals, printers, scanners, or any hardware or software not defined herein
  • Deploying configuring or troubleshooting Client’s network, including ISP, Wi-Fi or Ethernet routers or switches
  • Installation of phones, tablets, tablet phones, mobile device management suites, or Apple equipment
  • Delivery, transportation, or packaging of any equipment
  • Custom mounts/brackets for installation of equipment
  • Provisioning of any parts or materials to complete the installation of equipment
  • Training or professional development
  • Electrical work of any kind
  • Any application installation or server configuration
  • Upgrading OS our Firmware of the server
  • Troubleshooting the design and current implementation of Client’s existing environment

Fee Schedule

Pricing Assumptions

The following items apply to the pricing of all SKU’d services as outlined herein:

• Pricing does not include hardware/software costs or additional expenses, if any are required.
• All prices are in U.S. dollars.

Supplemental Services

The deployment SKUs described above can be supplemented with additional tasks on a time and materials basis. Supplemental services provide, in 30-minute increments, best-effort installation and configuration support of the additional tasks defined in the Supplemental T&M Deployment Service Brief. These supplemental services can be ordered using the following SKUs:

• TM-SUP-STD-TD: Supplemental T&M Deployment Services – Standard Business Hours
• TM-SUP-NSTD-TD: Supplemental T&M Deployment Services – Non-Standard Business Hours

Terms and Conditions

These Services are governed by the Terms of Sale for Services accessed via the link found at https://www.insight.com/en_US/help/terms-of-sale-products-and-services.html