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Empowering Employee Success
Mobility that applies to all types of workers
An evolving need
Gartner says worldwide PC shipments grew 2.8% in second quarter of 2020.
This aligns with the trend we’ve been seeing among businesses having to pivot in the face of the pandemic, sending employees to work remotely. Companies are seeking devices that can:
- Host, store, process or access internal applications, data and services.
- Ensure multifactor authentication and end-to-end session encryption.
- Deliver cloud-based administration and advanced access control.
- Enable speed and ease of use through comprehensive support.
Although device usage increased this year, many IT leaders still have some reservations:
- 73% believe keeping devices secure will become a much bigger challenge in the years ahead.
- 79% believe remote working will cause significant IT management challenges.
- 77% believe remote working will cause cybersecurity risks to increase.
Reliable, secure connectivity
Among the top devices procured to combat security concerns are leading brands powered by Windows.
With the Windows 7 end of support earlier this year, many companies are upgrading to Windows 10, the most popular software choice holding 47.65% share of the operating system market.
“Customers are using Windows PCs to stay productive, connect and learn in this time. In fact, over 4 trillion minutes are being spent on Windows 10 a month. A 75% increase year on year.” – Panos Panay, Chief Product Officer of Microsoft
And the use of mobile devices paired with secure, efficient and powerful software may only continue to rise.
“Our best estimate is that 25–30% of the workforce will be working from home multiple days a week by the end of 2021.” – Kate Lister, President of Global Workplace Analytics
Device lifecycle management roadblocks
But among today’s IT leaders:
- 16% are concerned with the end-user experience.
- 40% found that procuring and managing devices during the pandemic has been “very challenging.”
- 47% want to improve the way they use providers to streamline hardware lifecycles.
Inadequate and/or patchwork device management processes may also mean wasted time and money taking care of issues as they arise.
And sometimes, IT simply has other priorities than device management.
While this is understandable, it leaves devices and the employees who rely on them hanging and waiting for sufficient support and care.
Refresh cycles: IT teams are struggling to keep up with refresh cycles.
Employee experience: Adoption and device experience is rated as poor or below expectations.
Priorities: The IT organization needs to prioritize higher-level business objectives — not end-user devices and support.
Anticipating cost: Device and lifecycle management costs are difficult to anticipate and manage.
Provisioning: The IT organization wants to move away from imaging, but lacks modern provisioning methods of skills.
Incurring T&C cost: Asset management is lacking, and complex leasing end processes drain time and resources.
So, how can businesses ensure long-term success?
Insight’s consultants, architects and technicians are extensively trained and certified to bring you fast, relevant and critical expertise throughout the device lifecycle — for products, software, services and more.
Readiness
- Dedicated OEM partner teams
- Windows Modern Workplace Boot Camp
- Formal device evaluation programs
- Tailored proof of concepts
Procure
- Pricing programs and cost optimization
- Expansive inventory and distribution network
- Global scalability and reporting
- Custom e-procurement portal
- Financing solutions
Prepare
- Warehousing solutions: Client-reserved and -owned inventory
- Imaging
- Asset tagging
- Kitting
- Laser etching
Deploy
- Windows Autopilot
- Software deployment and management
Maintain
- Inventory management
- Device as a Service (DaaS)
- Advanced device exchange
- Remote end-user tech support
- On-site service desk staffing
End-of-life
- Device refresh management
- Asset disposal
- Eco-friendly and EPA-compliant asset recycling
- Certified data erasure processes
Full lab capabilities
Take advantage of our ISO 90001:2015-certified technical labs that will provide zero-touch configuration management on top of additional IT provisioning services:
- Device customization
- Warehouse kitting and staging
- Carrier service activation
- 100% quality assurance checks with 99.99%+ accuracy
End-to-end support
With three U.S.-based IT call centers, we provide 24/7/365 help desk management. Level 1 service desk coverage includes:
- Hardware, software and application support
- Quality monitoring
- Ticket scrubbing
- Detailed monthly reporting
A new path forward
Whether you continue to encourage remote work or are transitioning back to the office, ensure seamless device procurement and management with support from Insight and Microsoft.
Sources
Computing. (2020). Modern Manageability. Intel.
Gartner. (2020, July 9). Gartner Says Worldwide PC Shipments Grew 2.8% in Second Quarter of 2020.
Global Workplace Analytics. (2020). Work-at-Home After COVID-19 — Our Forecast.
Insight. (2019). Insight Intelligent Technology™ Index.
Insight. (2020). Insight Intelligent Technology™ Pulse Survey.
Panay, P. (2020, May 4). Accelerating Innovation in Windows 10 to Meet Customers Where They Are. Windows Blog.
