Blog (Insight Voices) Want to Build a Chatbot? It Takes Technology and UX

We've moved into the age where our time is at a premium and we're comfortable conversing through digital channels first. Chatbots provide a way to facilitate this conversation and provide value to both Business to Business (B2B) and Business to Consumer (B2C) companies. Your IT and User Experience (UX) teams have likely already started exploring what it might take to bring a chatbot to life.