Insight announcements Insight earns six 2026 Google Public Sector Partner Expertise Badges
By Carmen Taglienti / 9 Feb 2026 / Topics: Artificial Intelligence (AI) , Cloud , Cybersecurity
Insight is proud to announce we have been awarded six 2026 Google Public Sector Partner Expertise Badges, recognizing our proven success in Infrastructure Modernization, Customer Engagement, AI & ML, Data Analytics, Security, and Work Transformation.
This achievement underscores our deep commitment to helping public sector organizations — from federal agencies to local municipalities and educational institutions — modernize their operations and better serve their constituents.
These badges are more than just industry recognition; they represent validated client success. In 2025, our teams (including the expertise integrated from SADA) tackled some of the sector's most critical challenges. By translating the power of Google Cloud into measurable public service wins, we are helping agencies move beyond "digital transformation" as a buzzword and into practical, high-impact reality.
Driving impact across the public sector
Our new badges reflect specific, successful outcomes we delivered over the last year. Here is how we are putting these capabilities to work:
Transforming constituent services with generative AI
We earned the AI & ML and Customer Engagement badges by deploying advanced AI agents that solve real problems. A standout example is our work with the City of Carson, California. To help bridge the digital divide and improve community engagement, we deployed the "Ask Carson" AI agent in just nine weeks. The solution handles hundreds of conversation sessions per month with zero live-agent handoffs. This 24/7 solution frees up an estimated 30% of staff time, allowing public servants to focus on higher-value work rather than answering routine calls.
Modernizing education and the workplace
Our Work Transformation and Data Analytics capabilities were proven through our work with major educational institutions. We established a foundational framework for a major education services provider to modernize their contact center with advanced AI capabilities, supporting over 80,000 enrolled students.
We also executed rapid transformation projects for state and local government agencies. For one state education department facing a massive backlog of licensure questions, we built an AI agent using Google Cloud’s Vertex AI platform to provide 24/7 support. The agent successfully offset 20% of basic support calls, allowing staff to focus on complex, personal scenarios. Additionally, for a large municipal government, we delivered Gemini for Google Workspace enablement to support the training and adoption of hundreds of users, helping the city build a business case for continued generative AI use to improve productivity.
Securing the mission
Security remains paramount in the public sector. Our Security badge validates our efforts to help state agencies secure their foundations. We have implemented comprehensive security solutions that protect sensitive constituent data while enabling seamless user provisioning and migration to modern cloud environments.
Innovating for public safety
Our work extends to supporting the critical infrastructure that public safety agencies rely on. We partnered with Viiz Communications, a provider of emergency services solutions, to address a staffing crisis in 911 centers where non-emergency calls were overwhelming dispatchers. We developed ViizViital, an AI-powered support solution using Google Cloud’s Vertex AI to differentiate caller intent. In testing, the solution achieved a 60% reduction in non-emergency call times and demonstrated 98.8% accuracy in intent recognition, ensuring that true emergencies are prioritized immediately.
A partnership built for the future
As we move into 2026, Insight’s relationship with Google Public Sector is stronger than ever. We have established a dedicated team focused on the U.S. public sector to expand our footprint and bring these innovative solutions to more agencies.
With more than 1,000 Google Cloud certifications and a portfolio of validated expertise, Insight is uniquely positioned to guide public sector organizations through their cloud journey, whether it is modernizing infrastructure, securing critical assets, or leveraging generative AI to rethink how government serves its people.
We are honored to be recognized by Google Cloud and look forward to another year of driving meaningful change for our clients and their communities.
Carm Taglienti
Chief Technology Officer, Insight Public Sector
Carmen has more than 25 years of experience as a cloud computing, data science, data analytics and data management expert. As a Chief Technology Officer for Insight Public Sector, he focuses on cloud-based business solutions across multiple industries and technical domains. He also serves as an adjunct professor at Northeastern University Khoury College of Computer Sciences and the College of Professional Studies teaching graduate courses in data science, cloud computing and analytics. Carmen is a published author and speaks at industry and technology events.
