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How to devise a next-level mobility strategy
- A company is going about its business, when smartphones and tablets hit the market.
- Employees love these devices.
- The company continues on with business as usual.
Sound familiar? Unfortunately, it may.
Most businesses begin their mobile journey with a “demand pull” approach The latter is more favorable — it lets you, the decision-maker, drive meaningful outcomes. where employees are the actors and the organizations are reactors.
This differs from a “supply push” approach where the company is in control of everything from Bring Your Own Device (BYOD)/ Choose Your Own Device (CYOD) policies to IT support.
The latter is more favorable — it lets you, the decision-maker, drive meaningful outcomes.
Why develop a mobility strategy?
- To reduce costs and time
- To improve service delivery, engagement and satisfaction
- To attract and retain top talent
- To best allocate internal IT resources, including human capital
- To compete effectively with agile companies and mobile-first disruptors
- To prepare for ever-increasing endpoints such as the Internet of Things (IoT) and solutions powered by artificial intelligence
A look at the landscape
Whether you need to develop a mobile strategy or are looking to refine an existing one, it’s never been a better time to do so.
- 67% of companies agree that enterprise mobility is a growing priority.
- 87% of companies are dependent on their employees' ability to access enterprise apps on their personal smartphones.
- Knowledge workers are at their desk an average of only 35-45% of the time.
- The number of mobile workers as a percentage of the global workforce is expected to be 43.3% by 2023.
What is a mobility strategy?
- The framework for a clearly defined mobile program
- An approach to mobility that accounts for specific business needs and objectives
- An answer to the question, “How will your organization capitalize on the opportunities that mobile technologies provide?”
Mobility can look like…
- Internal mobility
- Having the workplace flexibility to seamlessly move between a variety of work settings, from traditional desktops to conference rooms
- Remote work
- Supporting flexible scheduling or work-from-home employees by providing a secure connection to business systems and information through mobile technologies
- Connected environments
- Using mobile devices in retail, manufacturing, office, the field or other workplace locations to drive experience, integrations, efficiency and/or revenue
Factors to consider when craft¬ing a mobility strategy
- Stakeholder perspectives
- Costs and return on investment
- Information management
- Data flows and exchanges
- Governance and operating model
- Employee profiles and access needs
- Security and compliance
- Expense management strategies and governance
- Procurement and provisioning
- Device lifecycle management
- Vendors and service provider options
- Training and re-training
- Adoption and adherence
- Support for admins and end users
- Connectivity and network bandwidth
- Automated process workflow
Yes, it’s a lot.
Get help sussing out your mobility priorities and designing the optimal mobility program for your business. Speak with a mobility expert.
5G is coming.
Expected to be 10X faster than the current broadband speed, 5G is bound to have a huge impact on productivity, mobility and profitability.
Think faster mobile apps, better communication quality, more reliable video conferencing, and big improvements for IoT and Augmented Reality (AR)/ Virtual Reality (VR) technologies.
Mobile-first companies are already accounting for this by redesigning their enterprise mobility strategies to maximize the advantages of 5G connectivity.
A fast food company goes next-level.
The company had begun implementing a tablet device program, but lacked the IT framework to seamlessly deploy devices, support employees or maximize the benefits of this new technology.
A mobility strategy helped the company improve eciency, enhance the customer experience and increase market share.
- Consultation and roadmap
- Revamped deployment process
- Device recommendations
- Pilot mobility program design and implementation
- Deployment of 4,000+ devices to more than 850 restaurants worldwide
- Devices with food safety, employee training and staffing management capabilities
From working with Insight experts, the company was able to revise and execute a mobility strategy that aligned with business objectives.
- Consistently sufficient staffing
- Easier workforce management
- 24/7/365 end-user IT support
- Robust employee training capabilities
- Improved food safety
The ultimate answer?
Even the best mobility solutions from software or service providers will fall short of complete.
- A Mobile Device Management (MDM) solution is often incompatible with BYOD strategies.
- Mobile Application Management (MAM) neglects the device, its hardware performance and vulnerabilities.
- Enterprise Mobility Management (EMM) can exhaust IT and support organizations.
A worthy goal may be Unified Endpoint Management (UEM).
With the number of endpoints continuing to grow, implementing an endpoint management solution that can automate, regulate and simplify the management of devices is the direction the market is beginning to take.
87% of business leaders expected efficiency gains from the ability to manage both fixed (i.e. PC, servers, etc.) computer platforms and mobile deployments from a single endpoint management platform.
At Insight, we offer managed services such as Insight Managed Mobility, Managed Deployment and Device as a Service (DaaS) as building blocks that organizations can leverage to support an evolution towards UEM.
- 42Gears. (2019, April 19). Impact of 5G on Enterprise Mobility.
- Black, S. (2019, March 7). Mobility Strategies are Driving Key Talent Management Trends. Workforce.
- Johnson, E. (2018). How to Make Workplace Mobility Work for You. Allsteel.
- Luk, G. (2018, May 18). Global Mobile Workforce Forecast Update 2017–2023. Strategy Analytics.
- Madden, J. (2019, Aug. 1). Why EMM is the key to any enterprise mobility strategy. TechTarget.
- Patel, U. (2018, May 21). 20 Essential Enterprise Mobile Apps Statistics. Tristate Technology.
- Snyder, J. (2018, Aug. 1). Why Your Business Needs a Mobility Strategy. Samsung Insights.