Connect with purpose
With expertise in cloud contact center software, anything is possible. When you combine smarter technology, stronger partners and deep expertise, you have everything you need to transform your customer experience and turn every interaction into a lasting, meaningful connection.
When connection matters, NICE inContact has you covered.
Meet today’s omnichannel contact center needs with Insight and CXone® — a unified cloud customer experience platform.
Improve customer service.
Resolve issues faster and personalize each experience with predictive analytics and embedded Artificial Intelligence (AI) — creating relationships that last.
Save money by not having to transfer calls or repeat yourself with clear, quick and customizable contact centers.
Take advantage of having no hardware cost or setup cost — your only expense will be for a strong internet connection that’s scalable as your business grows.
CXone Omnichannel Routing
Connect customers with the right agent across any channel and empower your agents to create extraordinary customer interactions across any channel with NICE inContact CXone® Omnichannel Routing. This contact routing and interaction management suite builds business flexibility by quickly deploying agents anytime, anywhere for maximum operational flexibility.
CXone Workforce Engagement
When your team thrives, so does your business. Teams equipped with great tools have the power to deliver consistently extraordinary service to your customers. Unlock your team’s potential with NICE inContact CXone Workforce Engagement. With this solution, there’s no need to choose between operational efficiency and a superior customer experience.
CXone Automation and Artificial Intelligence
Say goodbye to mundane tasks and start solving customer issues faster with CXone Automation and Artificial Intelligence. Allow your teams to focus on expectation-defying, personalized service — and better business outcomes. Equip them with the tools they need to automatically complete routine customer interactions and after-contact work. And stop wasting time on low-level tasks that don’t help your contact center goals. Instead, free your teams to focus on what really matters: delivering an exceptional customer experience, every time.
CXone Open Cloud Foundation
Like most enterprises today, you need a contact center platform that can scale securely, deploy quickly and help you give your global customers the great experience they deserve with every interaction — all built in the cloud. The NICE inContact CXone Open Cloud Foundation is your answer. You’ll benefit from an industry-leading published service level agreement of 99.99%, over 100 pre-built, pre-tested integrations through our CXexchange marketplace, as well as a network of ecosystem partners.
CXone Customer Analytics
NICE InContact CXone Interaction Analytics is an AI-powered omnichannel reporting and analytics tool that identifies root causes and trends across 100% of customer interactions. It also delivers insights into the full customer journey to guide measurable improvements to increase customer satisfaction, detect risk and compliance issues, and identify training opportunities to improve operational efficiency.