Brochure CXone Workforce Engagement
By Insight Editor / 3 Mar 2021
Identify gaps and improve processes across all CX channels by:
- Forecasting and scheduling tools that keep the right-skilled agents available when and where your customers need them
- Tying performance to NPS, CSAT and other experience metrics, providing agents with direct feedback
- Gaining better omnichannel quality and analytics insights while evaluating fewer interactions
- Acting on negative quality and performance trends before they affect the customer
