HP print support services
The HP Services Promise ensures that if you purchase an eligible HP Support Service and never require support during the coverage period, you may qualify for a rebate of the full support service cost. It's one more way Insight and HP help maximize uptime, protect your print investment, and optimize the value of your technology spend.
Keep your printers running
According to an IDC report, 64% of companies say printing is important or very important to their business needs1. To meet these demands, organizations require flexible solutions that address budget constraints and limited IT resources.
Enjoy these benefits with HP print services and support:
- Improve employee sentiment with reliable printers that run optimally.
- Reduce costly device downtime with easy-to-choose print support tiers.
- Extend the life of your HP devices and save money on your technology budget.
Find the HP printer support that’s right for you
Essential support
When IT budgets are tight, you can depend on HP to help troubleshoot printer issues with:
- Remote support with a specialist during regular business hours
- Unit exchange or device repair at an HP-designated facility
Premium support
Limit interruptions with fast responses when you need it, including:
- Device health insights to help identify, diagnose, and remediate issues
- Remote support with a specialist
- Convenient on-site repairs with original HP parts
Premium+ support
Avoid disruption with our fastest repair:
- Device health insights to help identify, diagnose, and remediate issues
- Multiple ways to engage with remote support — how & when you need
- Convenient on-site repairs
- Preferred access to parts and HP service specialists
| Essential | Premium | Premium+ | ||
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| Service Execution | Reporting the incident | 24 hours, 7 days a week via web | 24 hours, 7 days a week via web | 24 hours, 7 days a week via web |
| Remote support |
Regular business hours & phone support | 9 hours, 5 days a week online chat & phone support |
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| Response time | Up to 10 business days | Next business day response | Next business day response | |
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HP Premium+ support
Printer downtime coupled with IT staff shortages can cost organizations heavily in lost productivity. That’s where HP Premium+ Support makes all the difference.
With priority access to HP print specialists and genuine HP parts, your operations can run smoothly — even with demanding print jobs. Learn more from this datasheet.
HP managed print services
Looking for something more customized? Consider HP Managed Print Services and get customized support with toner automation.
