Cloud vendor support levels

Levels not listed under Level 2 are covered under Level 1

Level 1

  • 24x7 Incident Management, Monitor, Alert and Response
  • Observability
  • Cost and Governance Reporting
  • OS Patching
  • Backup monitoring (OS/Database)

Level 2

  • Includes Level 1
  • Configuration Moves, Adds, Changes, Deletes
  • IaC Automation
  • Report, analyze, remediate
  • Advisory and Architecture

Cloud vendor features and services not in general availability (“GA”) are not supported.
Azure and AWS Marketplace Appliances are out of scope for this service.

Below is the date of services covered under levels 1 and 2 as of 8/16/2023.

Azure Service support levels AWS Service support levels

Refer to the Managed Cloud Premier Service Definition for more information on the services delivered under Level 2 and Level 1. https://www.insight.com/en_US/help/service-definitions.html

Azure Service support levels

Level 1

  • App Service
  • Azure Arc
  • Azure Data Factory
  • Azure Databricks
  • Azure Front Door
  • Azure Functions
  • Azure Site Recovery
  • Azure VM Image Builder
  • Web Application Firewall
  • Xamarin

Level 2

  • Application Gateway
  • Archive Storage
  • Automation
  • Azure Advisor
  • Azure Backup
  • Azure Bastion
  • Azure Blob Storage
  • Azure Container Apps
  • Azure Container Instances
  • Azure Container Registry
  • Azure DDoS Protection
  • Azure Dedicated Host
  • Azure Disk Storage
  • Azure DNS
  • Azure ExpressRoute
  • Azure Files
  • Azure Firewall
  • Azure Firewall Manager
  • Azure Kubernetes Service (AKS)
  • Azure Lighthouse
  • Azure Monitor
  • Azure Policy
  • Azure Private Link
  • Azure Resource Manager
  • Azure Resource Manager templates
  • Azure Resource Mover
  • Azure Route Server
  • Azure Service Health
  • Azure Spot Virtual Machines
  • Azure SQL
  • Cloud Services
  • Cloud Shell
  • Event Hubs
  • Key Vault
  • Linux Virtual Machines
  • Load Balancer
  • Microsoft Azure portal
  • Microsoft Cost Management
  • Microsoft Defender for Cloud
  • Network Watcher
  • Storage Accounts
  • Storage Explorer
  • SQL Server on Azure Virtual Machines
  • Traffic Manager
  • Virtual Machine Scale Sets
  • Virtual Machines
  • Virtual Network
  • Virtual WAN
  • VPN Gateway

AWS Service support levels

Level 1

  • Amazon ElastiCache
  • Amazon Kinesis
  • AWS OpsWorks

Level 2

  • Active Directory Connector (AD Connector)
  • Amazon API Gateway
  • Amazon AppIntegrations
  • Amazon Aurora
  • Amazon Aurora Global Database
  • Amazon Aurora Multi-Master
  • Amazon Aurora Parallel Query
  • Amazon Aurora Serverless
  • Amazon Cloud Directory
  • Amazon CloudFront
  • Amazon CloudFront Field-Level Encryption
  • Amazon CloudFront Functions
  • Amazon CloudFront Origin Shield
  • Amazon CloudWatch
  • Amazon CloudWatch Anomaly Detection
  • Amazon CloudWatch Application Insights
  • Amazon CloudWatch Contributor Insights
  • Amazon CloudWatch Digital Experience Monitoring (DEM)
  • Amazon CloudWatch Evidently
  • Amazon CloudWatch Logs
  • Amazon CloudWatch Logs Agent
  • Amazon CloudWatch Metric Streams
  • Amazon CloudWatch Metrics Insights
  • Amazon Cognito
  • Amazon Cognito identity pools (Amazon Cognito Federated Identities)
  • Amazon Cognito Sync
  • Amazon Detective
  • Amazon DocumentDB
  • Amazon DynamoDB
  • Amazon EBS Snapshots Archive
  • Amazon EC2
  • Amazon EC2 Auto Scaling
  • Amazon EC2 C7g Instances & Graviton3
  • Amazon EC2 Dedicated Hosts
  • Amazon EC2 G5g Instances
  • Amazon EC2 I4i Instances
  • Amazon EC2 Im4gn/Is4gen Instances
  • Amazon EC2 Image Builder
  • Amazon EC2 Instance Connect
  • Amazon EC2 M1 Mac Instances
  • Amazon EC2 M6a Instances
  • Amazon EC2 Reserved Instances (RI)
  • Amazon EC2 Spot Instances
  • Amazon EC2 Trn1 Instances
  • Amazon EC2 VM Import/Export
  • Amazon EC2 X2idn/X2iedn Instances
  • Amazon EC2 X2iezn Instances
  • Amazon Elastic Block Store (EBS)
  • Amazon Elastic Container Registry (ECR)
  • Amazon Elastic Container Registry Public (Amazon ECR Public)
  • Amazon Elastic Container Service (ECS)
  • Amazon Elastic Container Service (ECS) Anywhere
  • Amazon Elastic File System (EFS)
  • Amazon Elastic Inference
  • Amazon Elastic Kubernetes Service (EKS)
  • Amazon FSx
  • Amazon FSx for Windows File Server
  • Amazon Keyspaces (for Apache Cassandra)
  • Amazon Lightsail
  • Amazon Location Service
  • Amazon RDS
  • Amazon RDS Custom for SQL Server
  • Amazon RDS for MariaDB
  • Amazon RDS for MySQL
  • Amazon RDS for Oracle
  • Amazon RDS for PostgreSQL
  • Amazon RDS for SQL Server
  • Amazon RDS High Availability
  • Amazon RDS Proxy
  • Amazon Redshift
  • Amazon Route 53
  • Amazon Route 53 Application Recovery Controller
  • Amazon Route 53 Resolver
  • Amazon S3 Access Points
  • Amazon S3 Batch Operations
  • Amazon S3 Block Public Access
  • Amazon S3 Glacier
  • Amazon S3 Glacier Instant Retrieval
  • Amazon S3 Glacier Select
  • Amazon S3 Intelligent-Tiering
  • Amazon S3 Multi-Region Access Points
  • Amazon S3 Object Lambda
  • Amazon S3 on Outposts
  • Amazon S3 Select
  • Amazon S3 Storage Lens
  • Amazon Simple Email Service (SES)
  • Amazon Simple Notification Service (SNS)
  • Amazon Simple Queue Service (SQS)
  • Amazon Simple Storage Service (S3)
  • Amazon Simple Storage Service (S3) Replication
  • Amazon SimpleDB
  • Amazon Virtual Private Cloud (VPC) ClassicLink
  • Amazon Virtual Private Cloud (VPC) Flow Logs
  • Amazon VPC
  • AWS Auto Scaling
  • AWS Backint Agent (AWS Backint Agent for SAP HANA)
  • AWS Backup
  • AWS Backup support for Amazon S3
  • AWS Backup support for VMware workloads
  • AWS Billing
  • AWS Budgets
  • AWS Certificate Manager
  • AWS Certificate Manager Private Certificate Authority
  • AWS Client VPN
  • AWS CloudFormation
  • AWS CloudTrail
  • AWS CodeDeploy
  • AWS Control Tower
  • AWS Cost and Usage Report
  • AWS Cost Anomaly Detection
  • AWS Cost Categories
  • AWS Cost Explorer
  • AWS Direct Connect
  • AWS Elastic Beanstalk
  • AWS Elastic Disaster Recovery
  • AWS Elastic Disaster Recovery (DRS)
  • AWS Fargate
  • AWS Firewall Manager
  • AWS Free Tier
  • AWS GovCloud (US)
  • AWS Health
  • AWS IAM Access Analyzer
  • AWS IAM Policy Simulator
  • AWS Identity and Access Management (AWS IAM)
  • AWS Lambda
  • AWS Management Console
  • AWS Network Firewall
  • AWS Network Manager
  • AWS Resource Groups
  • AWS Resource Groups Tag Editor
  • AWS Savings Plans
  • AWS Secrets Manager
  • AWS Security Hub
  • AWS Single Sign-On (SSO)
  • AWS Single Sign-On (SSO) Identity Store
  • AWS Site-to-Site VPN
  • AWS Step Functions
  • AWS Storage Gateway
  • AWS Systems Manager
  • AWS Systems Manager Agent (SSM Agent)
  • AWS Systems Manager Incident Manager
  • AWS Transit Gateway
  • AWS VPN
  • AWS WAF (AWS Web Application Firewall)
  • AWS WAF Bot Control
  • AWS WAF Classic (AWS Web Application Firewall Classic)
  • AWS Well-Architected Tool
  • Elastic Load Balancing (ELB)
  • Reserved Instance (RI) Reporting
  • Savings Plans