Service definitions

Cloud 360 Support Services

  1. Managed Cloud Database 3/24/26
  2. Managed Cloud Operations 3/24/26
  3. Managed M365 3/24/26
  4. Premier Support for Microsoft 3/24/26

Digital Workplace

  1. 3rd Party Application Patching and Packaging 8/11/25
  2. Advanced Asset Management 2/19/25
  3. Device Disposition Services 4/22/24
  4. Device Performance Score 2/3/25
  5. Insight Flex for Devices 10/14/25
  6. Lifecycle User Communication Service 2/19/25
  7. Managed Digital Employee Experience (DEX) 6/24/24
  8. Managed Endpoint 6/24/24
  9. Program Management 6/24/24
  10. Provisioning and Deployment Services 2/10/26
  11. Supply Chain Services 2/3/25
  12. Sustainability Services 11/4/25
  13. Workflow Automation and Asset Management 2/3/25

Managed Infrastructure

  1. Citrix Virtual Apps and Desktops 4/3/25
  2. IBM Monitoring 4/3/25
  3. Infrastructure Observability 9/12/25
  4. Infrastructure Observability + Admin 9/12/25
  5. Insight Command Assist 8/25/25
  6. Insight Management Hub – Physical 5/7/25
  7. Insight Management Hub – Virtual 5/7/25
  8. Managed 3rd Party Application Patching 4/3/25
  9. Managed Active Directory 4/17/25
  10. Managed AI 4/3/25
  11. Managed Backup & Recovery 4/3/25
  12. Managed Collaboration — Voice and Video 1/22/26
  13. Managed Commvault M365 Backup and Recovery 4/3/25
  14. Managed Compute — Hardware 4/3/25
  15. Managed Compute — OS 4/3/25
  16. Managed Compute — Virtualization 10/28/25
  17. Managed Database 4/3/25
  18. Managed EcoStruxure IT Expert 3/11/26
  19. Managed Exchange 4/3/25
  20. Managed IBM Power Systems 4/3/25
  21. Managed IBM Power Systems Replication  4/3/25
  22. Managed Meraki Access – Wired & Wireless 4/3/25
  23. Managed Meraki SD-WAN 4/7/25
  24. Managed Network 4/28/25
  25. Managed OS Patching 4/3/25
  26. Managed Private 5G – Ericsson 4/7/25
  27. Managed SD-WAN 4/3/25
  28. Managed Storage 4/3/25
  29. Managed Veeam M365 Backup and Recovery 4/3/25
  30. Monitoring - Notify only 4/3/25
  31. Network Configuration Management 10/30/25

X-as-a-Service

  1. Cisco + Hybrid Cloud as a Service – Essentials 1/27/26
  2. Dell APEX as a Service – Essentials 1/14/25
  3. HPE GreenLake as a Service – Essentials 1/27/26
  4. HPE GreenLake for Networking as a Service - Essentials 1/27/26
  5. Lenovo TruScale as a Service – Essentials 1/27/26
  6. NetApp Keystone as a Service – Essentials 1/27/26
  7. NetApp Keystone as a Service – Advanced 4/7/25
  8. NetApp Keystone as a Service – Essentials – US Only Support 1/27/26
  9. NetApp Keystone PM Only Install for 1 site 3/28/24
  10. NetApp Keystone PM Only Install for 2 sites 3/28/24
  11. NetApp Keystone PM + Storage Config for 1 site 3/28/24
  12. NetApp Keystone PM + Storage Config for 2 sites 3/28/24
  13. Private Infrastructure as a Service 2/16/22
  14. Pure as a Service – Essentials 1/27/26
  15. Pure as a Service – Advanced 4/7/25
  16. Pure as a Service Standard Array Install and Config for 1 site 3/18/25
  17. Pure Evergreen//One 1/27/26
  18. Pure Evergreen//One – Advanced 4/30/25
  19. Pure; Insight Storage as a Service – Pure Evergreen//One 1/27/26
  20. Pure; Insight Storage as a Service – Pure Evergreen//One – Advanced 4/30/25
  21. Pure Protect DRaaS 1/27/26
  22. ThinkOn Colocation as a Service – Essentials 1/9/26
  23. ThinkOn IBM Power Systems as a Service - Essentials 12/18/24
  24. ThinkOn Cloud as a Service – Essentials 12/9/25

XperienceAI

  1. Human Risk Detection 3.13.26
  2. Nudgetech 2.26.26
  3. Vision Intelligence for Retail 2.26.26

End-of-Sale

  1. Cisco Network as a Service – Advanced (end of sale 5/29/25)
  2. Dell APEX as a Service (OBS and FoD) – Essentials (end of sale 10/31/24)
  3. Hybrid Cloud Monitoring as a Service – Essentials (end of sale 11/20/24)
  4. Insight Cloud ThinkOn – Advanced (end of sale 7/2/24)
  5. Managed Cloud — Advanced (end of sale 2/1/23)
  6. Managed Cloud — AWS (end of sale 1/27/25)
  7. Managed Cloud — Azure (end of sale 7/31/23)
  8. Managed Cloud — Premier (end of sale 2/1/23)
  9. Managed Cloud Platform — AWS (end of sale 3/23/26)
  10. Managed Cloud Platform — AWS + OS (end of sale 3/23/26)
  11. Managed Cloud Platform — AWS + OS + DB (end of sale 3/23/26)
  12. Managed Cloud Platform — Azure (end of sale 3/23/26)
  13. Managed Cloud Platform — Azure + OS (end of sale 3/23/26)
  14. Managed Cloud Platform — Azure + OS + DB (end of sale 3/23/26)
  15. Managed Defender for Endpoint (end of sale 2/1/24)
  16. Managed Taegis XDR (end of sale 10/14/25)
  17. Managed VDI — Azure Virtual Desktop (end of sale 3/24/26)
  18. Managed Vulnerability (end of sale 7/14/25)
  19. Premier Support for Microsoft – Base (end of sale 3/24/26)
  20. Premier Support for Microsoft – Base + Escalation (end of sale 3/24/26)
  21. Premier Support for Microsoft – Base + Escalation + TDM (end of sale 3/24/26)

IT Service Management Integration

  1. IT Service Management Integration 8/11/25

ITIL Processes & Procedures

  1. aaS – Essentials ITIL Processes & Procedures 5/23/24
  2. MS - ITIL Processes & Procedures 5/22/24

Service hours

  1. MS Service Definition – Service Hours 3/28/24