Learn about creating an Insight account.
Q: Do I need an account to use Insight’s website?
A: No. You don’t need an account to browse the products listed on insight.com. However, you must have an account to purchase a product or to use features such as Saved Carts and Order Status.
Q: How do I get an account?
A: It’s easy. When you go to purchase a product, you’ll be prompted to set up an account. You also can create an account now and use our additional site features.
Q: Can I get an account today?
A: Absolutely. All you have to do is complete the required information to set up your account, and you can start enjoying the benefits right away.
Q: What can I do if I forgot my username or password?
Q: What if I want to change my account information?
A: Simply log in and choose the Account Tools link from the Account Tools drop-down menu. Then, make your changes.
Q: What is a Procurement Portal?
A: An Insight Procurement Portal is a customizable extranet that will help simplify the buying process, at no extra cost. Once you’ve signed up, you’ll receive specialty pricing based on your previous purchases, as well as access to time-saving features, including Product Compare, Approval Workflow, Quotes and Saved Carts. To request a portal for your organization, call 1.800.INSIGHT or email your sales executive.
Get help searching for products.
Q: When I search for products by keyword, sometimes results seem unrelated. What can I do?
A: Results for a keyword search are, by default, sorted by “best match” to show the products that have the most relevance for an entered keyword. Keywords that are more general and/or apply to products across multiple categories will return a wider range of products that may seem unrelated. With results that are cross-category — meaning they consist of products from a number of different categories — the results can be narrowed to a specific category and more specific attributes by clicking on a narrowing option.
Q: I clicked on an option to narrow my results, and now I don't have any options left. What should I do?
A: You will only see options if your results can be further narrowed. As you make selections to narrow the results, the Narrow Results options change. They may be reduced depending on the type of product you selected and the number of products available for a given option. You can remove any of the options by clicking the X next to the option to refilter the results and receive additional narrowing options.
Q: How can I change an option after I’ve selected it?
A: Changing an option is as easy as clicking on the X next to the option in the breadcrumb and selecting a different option in the Narrow Results.
Get help shopping for products.
Q: How do I compare products?
A: Insight.com lets you compare products in two ways: You can set up your own custom comparison list or let us do the work for you by using our Compare Similar feature.
To use Insight’s Compare Similar feature from the Search Results page or Product Details page, choose Compare Similar to view a side-by-side comparison of the most similar products available online.
Q: Where do I get rebate forms?
A: For your convenience, Insight shows products on the Web that offer instant and mail-in rebates. Products with instant rebates will display details within the product information. You can see a listing of all the products with mail-in rebates by visiting the Rebates page. Choose a product by clicking the product name and looking for rebate information on the Rebates tab.
Q: Can I remove and edit items in my shopping cart?
A: Yes. Just click the Cart link in the upper-right corner of our website. Then, you can change the quantity of items in your cart or remove items by clicking the Delete icon.
Q: Can I save my shopping cart, and is there a time limit?
A: You can save your shopping cart for as long as you want, or until you delete it. From your shopping cart, choose the Save Cart Contents link from the Order Utilities drop-down. From the Saved Carts and Order Templates page, you can save your current cart or load, preview or delete a saved cart.
Q: Will the items I placed in my shopping cart be priced the same if I retrieve the cart at a later date?
A: Not necessarily. Some items in your shopping cart may feature special pricing, sales or promotions, which may have expired if you retrieve your cart at a later date. However, when you retrieve your Saved Cart, you’ll see the current prices for your items.
Q: What is Quick Shop?
A: Insight’s Quick Shop lets you quickly and easily purchase a product. You’ll find Quick Shop on the Shopping Cart page. Simply enter the product number and the quantity you want in the Quick Shop box, and then click Add Items. The item(s) will be automatically placed in your shopping cart. You even can enter multiple product numbers separated by commas.
Q: How can I learn about special offers from Insight?
A: You can receive updates on our latest business solutions, services and technologies by signing up for our free subscription service. Go to the subscription center to start receiving your updates.
Q: How do I unsubscribe from Insight's email newsletter?
A: You can unsubscribe or change your preferences at any time in our subscription center.
Get help ordering from our site.
Q: How do I place an order?
A: Once you have all of the items you want to purchase in your shopping cart, click Checkout. Checking out is a simple four-step process:
Step 1: If not logged in, you’ll be prompted to log in to your account. If you don’t have an account, you’ll need to create one by filling in all of the required account, billing and shipping information. If you forget your username and password, you can have them emailed to you.
Step 2: Select your shipping carrier and payment method to calculate your total cost.
Step 3: Fill out the required payment information and click Review Order.
Step 4: After reviewing the order, click Place Order. Your order information is sent using Secure Sockets Layer (SSL). This page serves as your online receipt. Please print it for your records. You should also receive an email order confirmation.
Q: Is my transaction secure?
A: At Insight, we take security seriously. We protect your account information by using the most advanced encryption technology.
Q: I have an APO or FPO address. Can I order from your site?
A: Yes. When you enter a ZIP code that matches the appropriate APO/FPO location, our system will recognize the match and will set up your account appropriately.
Q: I set up an account but can't purchase an item at its "contract price." What should I do?
A: If you created your own account, an account manager will need to verify it and customize your account's permissions. Then, you can buy from our online contracts catalogs. For help, please contact an account manager.
Q: Do you offer leasing options?
A: Yes. Insight offers a variety of flexible financing and leasing services.
Q: How do I return an item?
Q: How do I learn more about Insight's terms and conditions?
A: Read Insight's Terms and Conditions here.
Need shipping information?
Q: How can I find out what my exact shipping charges will be?
A: When you add an item to your shopping cart, you can view the method you wish to use (FedEx, UPS), and you’ll be shown the estimated charge. Shipping charges may vary based on time of purchase and warehouse used. When you place an order, our system identifies the appropriate product and often will drop-ship it directly from one of our manufacturer or distributor warehouses. You get the product faster, with reduced shipping costs. Both FedEx and UPS offer at least three methods of shipping, and each has a different charge. After you place an order and enter the exact shipping destination, precise shipping costs will be calculated and displayed.
You also can use our Shipping Cost Estimator during checkout.
Q: How do I use the Shipping Cost Estimator?
A: Simply type in your destination's ZIP code and click Estimate. The site will return an estimated shipping charge.
Q: What are the standard delivery times for FedEx and UPS?
FedEx shipments have three different delivery times:
- FedEx 2-Day Standard Air: delivery in two business days
- FedEx Standard Overnight: Next business day by 4:30 p.m. (business). Residence delivery by 7 p.m.
- FedEx Priority: next day by 10:30 a.m.
Note: FedEx Standard Overnight is not available in all ZIP codes. If this impacts you, we’ll ship and bill you for FedEx 2-Day and notify you by email.
UPS shipments have three different delivery times:
- UPS Ground: delivery in three to five business days
- UPS Blue: delivery in two business days
- UPS Red: delivery in one business day
Q: When will my order ship (assuming the product is in stock)?
A: Some orders placed after 2 p.m. (MST) may not ship the same day. Web orders placed on Saturdays, Sundays and holidays will be processed on the next business day.
Customer Quoted Ship Date: Once you’ve entered the appropriate information, the expected ship date will be listed under your order number. This date is calculated using the time we expect to receive the product (if not currently in stock) and the time it takes to pack your product and ship it.
Note: FedEx does not deliver on Sundays and holidays, and does not offer Saturday delivery for every city in the United States. Call 1.800.GO.FEDEX for more information on shipping.
Q: Will my order be delivered on a weekend or holiday, or only during the week?
A: Shipments are delivered Monday through Friday. They are not delivered on weekends or holidays. We do offer limited Saturday delivery service. This service is not available for all products, from all shipping warehouses or for all delivery locations. If you want to check on the availability of Saturday delivery for your desired product, please call us at 1.800.INSIGHT.
Q: Why did my product ship with a different carrier than the one I selected?
A: Changes to your selected shipping carrier can occur for various reasons, including manufacturer restriction, federal compliance, weight limitation and/or dollar value. If this has occurred, please call 1.800.INSIGHT or email your sales executive, and we’ll work to correct the situation.
Q: Can you ship to APO/FPO addresses?
A: Yes. We can ship packages up to 70 lbs. to APO/FPO addresses via the U.S. Postal Service. UPS and FedEx cannot deliver to APO/FPO addresses.
Check your order status.
Q: How do I check the status of my order?
A: You can check the status of your order by clicking the Order Tracking link in the header of the site.
Q: How can I check orders placed with my sales representative?
A: You can use the Order Tracking link, or you can call your Insight sales representative at 1.800.INSIGHT.
Q: What are the definitions for the Order Status Messages?
A: Awaiting Tracking Number for Returning Item: Your order is on hold until we receive a tracking number from FedEx or UPS.
Credit Card Verification Pending: Your order is on hold until your credit card billing address has been verified by your bank. If your credit card cannot be authorized, Insight will notify you as soon as possible.
Hold Set by Salesperson: Your sales representative put your order on hold. If there’s a problem with the order, Insight will notify you as soon as possible.
Locating Missing Product: Your order is on hold while we locate the misplaced product. We apologize for any inconvenience.
Net Terms Verification Pending: Your order is on hold until your Net 30 terms have been verified and approved by our credit department.
Order Canceled: Your order has been canceled. If you did not cancel the order, please call 1.800.INSIGHT and a customer service representative will help you.
Order Invoiced: Your order has shipped and will arrive shortly.
Order Is Being Packed: Your order is being prepared and packed for shipping.
Order Is in Process: We’ve received your order, and it has cleared all holds. We’re waiting for your product to become available for shipment.
Sales Management Is Reviewing Your Order: A manager is reviewing your order. You will be notified shortly if your product does not ship.
Shipping Is Waiting to Pack Order: If the product you ordered is in stock, it’s being pulled from our warehouse and being prepared for shipment. However, since we occasionally ship from alternate warehouses, it may take up to 48 hours for the alternate warehouse to download the information to us. With some out-of-stock products, we send the order to our supplier and reserve the item for that order. Once the product becomes available, we’ll ship the order to you.
System Hold: Your order is on hold due to an internal verification process.
Verification in Progress for Net 30, Prepayment or Wire Customers: Your order is being verified for the appropriate payment type. For example, if you have an order with prepayment terms, the order will not ship until Insight receives the payment.
Verifying the Shipping Address: Your order is on hold until we can verify your shipping address.