Insight provides you with two ways to obtain a Return Materials Authorization (RMA) number, provided the return meets manufacturer's guidelines. You can fill out and submit the online RMA # request form on this page. Or you can email firstname.lastname@example.org or call Customer Service at 1.800.934.4477, option 3. A customer service representative will assign you an RMA # and assist you with any questions you may have. Customer Service business hours are 7 a.m. to 6 p.m. Central Time.
Insight adheres to all manufacturer warranty and return policies. All product returns must be processed with an RMA #. NO returns of any type will be accepted without an RMA #.
RMAs issued by Insight are valid for 15 days only, and product must be returned to Insight within this time frame. RMAs cannot be extended or reissued.
Due to manufacturers' policies, Insight cannot accept returns of the following items for exchange, replacement or credit for any reason: Compaq, IBM, Toshiba, Hewlett Packard and Apple. Dead on Arrival (DOA) or defective merchandise can be returned for repair only to an authorized service center. Insight reserves the right to add additional manufacturers to this list as manufacturer policies change, manufacturer goes out of business or if product was specially ordered.
Please have the following information on hand when calling for an RMA #: customer name, invoice number, serial number and the nature of the problem. All information can be found on your invoice.