Client story Retailer Transforms Employee and Customer Experiences With Samsung Devices
When the pandemic created a surge in home renovations, a tile retailer turned to Insight for a technology upgrade.
By Insight Editor / 27 Oct 2022 / Topics: Devices
Facts at a glance
Client industry
Retail
Size of company:
140 stores across 31 states
1,001-5,000 employeesChallenge
Outdated systems made it nearly impossible for an upscale tile store to manage inventory effectively and provide a modern customer experience.
Solution
Samsung Galaxy Tab Active Pro handhelds
Results
- Better stock visibility
- Barcode scanning capabilities
- Enhanced inventory management
- Improved customer experience
Though many professional home renovations were stalled during the pandemic, DIY projects surged as more time was spent at home — and major renovation planning became top of mind.
Homeowners began to see their rooms in a new light, kicking off a renovation craze that increased demand for home materials. One tile store saw business booming, but realized its outdated pen-and-paper system wasn’t up to the challenge. They turned to Insight for a technology upgrade.
The challenge: Pen-and-paper operations
Though this tile store catered to a high-end market, its archaic systems didn’t match the value it provided customers. For instance, if a client were interested in a particular tile, the retail associate would write down a note on a piece of paper, walk back to the warehouse and manually check if they had it in stock. If the tile wasn’t available, the associate would need to contact other store locations to see if it could be shipped.
If the tile was in stock, they’d print out a paper receipt, and an associate would manually take it to the warehouse to hand off for fulfillment. The team had no handheld devices and no way to efficiently track real-time inventory.
When the company realized this time-consuming process was slowing down business, they partnered with Insight to find modern, powerful retail tools.
Though this tile store catered to a high-end market, its archaic systems didn’t match the value it provided customers.
The fix: Samsung Galaxy Tab Active Pro handhelds
The company came to Insight with their staff and clients in mind: “We have a lot of traffic, and our customers need a better experience than we’re offering — what can we do?”
Insight and Samsung know that retail is a fully connected experience. When retailers equip employees with powerful devices, they address common friction points of the associate journey and create a more satisfying customer experience.
Our retail experts knew that Samsung® tablets could transform retail operations, so they suggested the Galaxy Tab Active Pro.
Where other devices were too big or clunky for the company’s needs, these handhelds offered a seamless workflow and a 10.1-inch screen for visibility and functionality.
With Tab Active Pros, retail associates can create a desktop experience from any location, and the tablet lasts up to 15 hours on a full charge. Easy toggling between apps facilitates mobile multitasking, and defense-grade Knox security ensures protection for staff and business data.
An optimized experience
In addition to sourcing the devices, Insight offered our labs for an easy, seamless rollout. Our team imaged the devices, connected them to Microsoft Intune® and offered daily updates on the rollout process. This added value substantially cut the client’s costs on freight shipping and imaging labor, and ensured that each device was ready for use.
With Samsung tablets in hand, store associates are now able to see real-time stock updates, scan barcodes, effectively manage inventory and provide clients with accurate information.
By partnering with Insight, this tile retailer improved the associate journey, enhanced the customer experience and enjoyed better business outcomes overall.
