Client story Inside Regal Rexnord’s Game-Changing Control Plane for AI At Scale

Embracing AI from every angle, starting with trust

As Regal Rexnord’s first Chief Digital and Information Officer, Timothy Dickson was brought in with a clear mandate: Accelerate growth through digital transformation, data and AI.

For Dickson, the big opportunity is to approach AI from every angle — identifying the business value while building the security, governance, and trust required to make that value sustainable.

"It started with partnering with our CISO for the early definition of our AI policy and governance models — before adoption accelerated,” says Dickson. Early AI announcements, including Regal Rexnord's internal GPT and customer-facing chatbot, were delivered by the CISO.

"When you have the CISO making these agentic announcements, both internally and externally, it builds trust.”

From trusted foundations — to practice

Across Customer & Commercial, Supply Chain, Finance & Sourcing, and Enterprise Enablement, Regal Rexnord deployed 16 production and pilot AI agents designed to automate manual processes, increase productivity, and drive value.

As that footprint grew, another dimension of Regal Rexnord’s AI strategy became critical: Observability.

Agent 365: Seeing the full AI landscape

Regal Rexnord wanted to know: How many agents existed across the business? Who owned them? What systems and data could they access? Were governance controls being consistently applied? Where was AI creating value — and where might risk or opportunity be hidden from view?

“We wanted a central inventory of our agents,” says Dickson. “We wanted accountability tracking, lifecycle management, visibility into what was being used, and the ability to understand the overall landscape.”

To realize success, Regal Rexnord partnered with Insight to evaluate and implement Microsoft Agent 365.

An enterprise AI control plane

Agent 365 is the centralized governance and observability layer for AI agents at Regal Rexnord.

The solution brings together agent inventory, ownership tracking, lifecycle management, governance oversight and observability across the organization’s evolving AI ecosystem — creating a more unified view of what’s happening across the enterprise.

Through the engagement, the team identified ~2,000 agents operating across the broader environment, significantly expanding Regal Rexnord’s visibility into its AI footprint.

Agent 365 has also given Regal Rexnord a way to connect their AI activity to measurable business outcomes. Across their portfolio of 16 production and pilot agents, the company has surfaced measurable savings, streamlined key business processes, and created new opportunities for commercial growth.

For Dickson, that combination of visibility, governance and business insight has transformed Agent 365 from an inventory tool into something much more strategic.

“Agent 365 is our AI control panel today. It’s the scorecard.” says Dickson. “It delivers agent inventory, governance, cost transparency, security, and observability. It enables us to scale AI responsibly from pilots to enterprise-wide business value.”

Building the next frontier of AI

Today, Regal Rexnord’s ambitions extend far beyond individual productivity gains. Now, the team is exploring a larger opportunity: how agentic AI could transform entire business processes from beginning to end.

“We’re trying to determine whether core business processes can be run with agents from beginning to end,” Dickson said. “That’s the next frontier.”

Getting there will require more than deploying additional agents. It will require the ability to understand an increasingly complex AI ecosystem, measure what is creating value, establish accountability and maintain the security and governance that give the business confidence to keep moving.

With Agent 365 providing greater visibility across their AI landscape, Regal Rexnord is creating the framework to move from individual AI use cases toward AI at enterprise scale.

For a company built around technologies that power, move and control the systems the world depends on, Regal Rexnord’s approach is fitting: understand the system, establish control and use that foundation to move forward.