Client story Global Sustainability Conglomerate Improves EX With DaaS
With 89,000 devices deployed during the pandemic, this manufacturer found Device as a Service (DaaS) was the perfect solution to meeting its global scale, streamlining IT operations and improving the Employee Experience (EX).
By Insight Editor / 15 Jun 2023 / Topics: Devices User Experience (UX) Device lifecycle Consulting services
Facts at a glance
Client industry
Manufacturing
Challenge
Improve the employee experience while streamlining onboarding and corresponding IT support.
Solution
Vendor-agnostic, on-demand DaaS across the international enterprise
Insight provided:
- Consulting services
- Managed services
- Professional services
- DaaS
- Microsoft OneDrive for Business
Outcomes:
Download the client story
- Reduced device delivery time by up to 60% in some locations
- Filled 89K devices despite pandemic & shortages
- Improved EX & shortened onboarding time
- Tens of thousands of dollars saved with responsive device procurement
The vision: Shortage-resistant, scalable DaaS
For this manufacturing and sustainability conglomerate with more than a hundred years in the business, staying resilient has always been top of mind. When it sought to improve the experience of its employees by streamlining onboarding and device requests, the client landed on DaaS as the solution. Originally working with another provider to streamline IT operations, it feared the lack of visibility, capabilities and delivery timelines weren’t meeting its needs. Ready for a partner that could provide a global, scalable DaaS solution, the client turned to Insight.
Moving forward with a flexible, vendor-agnostic solution
In order to serve the global needs of the client’s employees, it sought a vendor-agnostic DaaS solution, which Insight could provide. Without being locked into specific vendors, device procurement could focus on availability and cost containment, rather than on a limited selection. In fact, the procurement aspect of the solution ended up being crucial to the client remaining resilient — despite the pandemic and ongoing tech shortages — since procurement specialists were able to shop around these roadblocks. With this solution also came a powerful self-service interface for employees to request devices and track their deployment, something the client had been lacking before. On the IT side, everything integrated into the existing ITSM to provide better visibility and control even with the outsourced procurement solution.
In the longer term, automation and proactive refreshes and retirement of devices would further offload a challenging IT management task. In addition to the DaaS solution, Insight provided OneDrive® for Business to solve an ongoing issue for the client: lost data when transitioning devices. Rather than using a manual process or hands-on IT support for transferring data from old devices to new ones, all employees now use OneDrive and have access to their data from the cloud.
The outcome: Reduced global delivery time and a better EX
With this DaaS solution, the client has reduced delivery time by up to 60% in some countries, significantly streamlining the deployment process. Additionally, the shortened timeline means new employees get onboarded faster, improving EX. The shift of device procurement from IT to an outside provider enabled the IT teams to focus on more strategic initiatives going forward rather than on device management.
Insight’s overall flexibility and responsiveness ended up being a huge advantage for the client. Quick changes of devices and components to other vendors saved the client tens of thousands of dollars over the course of the partnership. Finally, despite shocks to the supply chain, the client was able to have around 89,000 devices filled during the pandemic. By enabling IT teams to focus on more strategic work and the cost savings of this DaaS solution, this client is well positioned for a modern, successful future.
