A handheld POS system is a device used to process electronic payments anywhere within a retail location. The unit reads the information from a customer’s credit or debit card, checks available funds, transfers funds from the customer’s account to the seller’s account, records the transaction and prints a receipt. POS technology combines both software and hardware to complete the transaction.
Plus, the portability and affordability of handheld POS devices have made them a valuable option for many retailer companies of all sizes.
If you’re looking for simple ways to improve customer relationships, you’ll want to consider these benefits of handheld POS systems:
By providing these benefits, handheld POS devices can help you create a competitive advantage and long-lasting customer relationships. How do you get to the data? Just plug in a POS device to a computer that connects to the back-office system. You can download results from every store device — consolidating, monitoring and monetizing the information in the format that suits you best. The immediate flow of detailed information about daily sales enhances the effectiveness of tech-savvy managers.
A study by Intuit also revealed that 68% of small-to-midmarket businesses use an average of four apps to run their businesses. POS systems can be helpful in this area by consolidating these applications for ease of use.
Additional advantages of cloud-based, handheld POS systems include streamlining the entire sales process by automating previously cumbersome sales reporting, analytics and inventory management information. Mobile POS devices free managers and employees to focus on other important issues, such as improving customer service.
When it comes to competing against digital businesses and other brick-and-mortar stores, the customer experience is more important than ever. Technology can be the differentiator that helps companies stand out in a hyper-competitive marketplace. What are you doing to cultivate customer relationships? If you haven't already done so, consider implementing handheld POS systems into your workplace.
These small, powerful devices have a proven ability to streamline, automate and improve the sales experience. When it comes to emerging technologies, mobile POS devices may be the best place to start.