Patient experience matters.
Delivering holistic care starts and ends with digital touchpoints. Before your patients arrive at the office and after they go home, technology shapes the patient experience. We’ll help you design, develop, deploy and manage an ecosystem that puts the patient at the center.
Satisfaction scores are an important metric, impacting both care outcomes, reputation and financial goals.
Improving the patient experience can positively affect:
- Hospital Value-Based Purchasing (VBP) program awards
- Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores
- Merit-based Incentive Payment System (MIPS) eligibility
- Medicare and CHIP Reauthorization Act (MACRA) compliance
From check-in to recovery
Offer a greater level of interaction and comfort, and empower patients with information and guidance at every step — from the time they check in to the moment they leave.
Registration kiosks
Offer convenient registration kiosks that allow patients to check in quickly when they arrive at the hospital.
Directional signage
Make it easier for patients and their families to navigate the hospital with digital direction boards.
Patient room devices
Provide tablets to track pain management, place food orders, select TV programming and more.
Waiting room technology
Make the wait a little better for families by adding tablets, docking stations and displays to waiting rooms.
Using your healthcare data to improve operations
Digital devices produce a stream of rich data. We’ll capture and analyze that information and turn it into meaningful insight for your organization. Leveraging cloud-based platforms, machine learning and artificial intelligence, you can optimize staffing, reduce patient length-of-stay and lower re-admission rates.
Rethinking patient management
See how data analytics helped Steward Health Care improve efficiencies — providing patients with quicker test results and shorter lengths of stay.
Featured client stories
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Key metrics for compassionate care
Medical care surveys focus on a range of categories. We’ll work with you to achieve high marks across the board.
- Communication with doctors & nurses
- Responsiveness of hospital staff
- Cleanliness & quietness of hospital environment
- Pain management
- Communication about medicines
- Discharge information
- Transition to post-hospital care
Telehealth
Telemedicine meets patients where they are — many times from the comfort of their home. We can help your practice overcome logistical and technology barriers to ensure a smooth telehealth experience.
With the physical barriers removed, practitioners can visit with patients over text, call or video conversation.
Improving patient and practitioner outcomes
Positive patient experiences also benefit healthcare employees. Real-time information and connected technology streamlines decisions both big and small — from delivering an extra blanket to a chilly room to seeing lab results as soon as possible.