Episode 6Customer Engagement:
A True Love Story

20 Jul 2016 by Mike Gaumond

This season has been filled with tips and tricks on how to engage your customers better to gain overall business value. In this episode, we close out the season with Insight Senior Vice President of Services Mike Gaumond to discuss what you should really be looking for when thinking about customer engagemet. We'll also explore real-life examples of companies who got it right and are changing the customer experience game.

Headshot of Mike Gaumond

Mike Gaumond

In his role as senior vice president of services at Insight, Mike is responsible for ensuring strong alignment between the company’s services practice and its business strategy, as well as the delivery of managed, professional and field services.