Forrester: The Road Map for Customer-Obsessed IT Transformation
In this report, Forrester outlines a proven framework for launching a customer-centric IT transformation initiative. Get practical guidance on how to leverage the proper tools to assess maturity, prioritize initiatives and plan with focus.
- 5 roadblocks to launching a transformation initiative
- The IT transformation urgency matrix and how to use it
- 4 areas of competency to master on a transformation journey
- Building a business case for change and securing funding