Complimentary Forrester report: Forrester: The Road Map for Customer-Obsessed IT Transformation

6 Sep 2018 by Forrester

In this report, Forrester outlines a proven framework for launching a customer-centric IT transformation initiative. Get practical guidance on how to leverage the proper tools to assess maturity, prioritize initiatives and plan with focus.

Topics include:

  • 5 roadblocks to launching a transformation initiative
  • The IT transformation urgency matrix and how to use it
  • 4 areas of competency to master on a transformation journey
  • Building a business case for change and securing funding
Cover of the Forrester report: The Road Map for Customer-Obsessed IT Transformation