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Case study:Medical Staffing Company Maximizes Software Investments

17 Aug 2018 by Emily Allender

Facts at a glance

Client industry:

Medical staffing services

Size of company:

3,000 employees

Challenge:

The client needed faster response times from its licensing solution provider and better visibility into its software entitlements.

Solution:

Insight’s software portfolio management expertise, including comprehensive software license consulting, management and optimization services for key publishers: Microsoft, MobileIron, Symantec, Veeam and VMware.

Results

  • Fast, reliable responses to important product licensing questions
  • Full visibility into software licenses and entitlements
  • Consistent licensing management
  • Expert guidance on implementing new technologies

Managing software for an enterprise organization can be a daunting task, especially with Licensing Solution Providers (LSPs) that don’t provide tailored and proactive support. Organizations need visibility into complex systems to ensure licensing compliance and to prevent over- and underbuying.

That’s where a leading national provider of medical staffing services found itself. The organization needed a strategic partner to help it keep on top of existing Microsoft licenses, as well as to provide expert guidance for implementing new technologies.

The client’s incumbent LSP was slow to respond to important product and licensing questions. It also took a reactionary, rather than proactive, approach to managing the client’s Microsoft software.

Bringing in the Supply Chain Optimization experts

The organization reached out to Insight to see about leveraging our end-to-end service capabilities and longstanding partnership with Microsoft. Our Supply Chain Optimization team demonstrated how we could maximize the value of the client’s existing software assets while also providing the expert, proactive support the company needed.

As Microsoft’s largest global partner, Insight holds 13 Microsoft Gold and two Silver competencies. Our expertise in all things Microsoft positioned us to not only manage the client’s existing and future licensing needs, but also to implement new technology as needed.

The organization needed a strategic partner to help it keep on top of existing Microsoft licenses, as well as to provide expert guidance for implementing new technologies.

Additionally, the client wanted a partner who could successfully manage software from other major publishers, including MobileIron, Symantec, Veeam and VMware. Insight works closely with leading software brands and has the hands-on expertise clients need to avoid audits, optimize contracts and get the most out of their software.

A partner to manage and transform business

Impressed with Insight’s depth of capabilities in consulting, software portfolio management and license optimization, as well as our deep industry partnerships and expertise, the client chose us to help manage its software licensing needs. Our end-to-end solutions and ability to maximize IT investments across the organization’s software stack were also important deciding factors.

The client submitted a Change of Software Advisor (COSA) and awarded Insight its Microsoft Enterprise Agreement (EA). The company also asked us to take over management of other key software assets from MobileIron, Symantec, Veeam and VMware.

After making the change, the client now has a partner it can depend on to deliver fast responses to important product and licensing questions — and to provide expert guidance on implementing new technologies, including the latest Microsoft solutions.

In addition, the client has full visibility into its software licenses and entitlements, which provides the organization with important insights for governing future software procurement, determining consolidation needs, reducing audit risks and ensuring consistent management.

The client now has a partner it can depend on to deliver fast responses to important product and licensing questions — and to provide expert guidance on implementing new technologies.

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