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5 Departments Benefit Big From Microsoft Dynamics 365 Enterprise Business Solutions

24 Aug 2016 by Jessica Hall

The benefits of using Microsoft Dynamics 365 Enterprise Resource Planning (ERP) software are numerous — from instantly tracking and managing customer data, to offering the flexibility to work from anywhere. This suite of enterprise business solutions can be tailored to your needs and customized to your market. It’s no surprise this suite of software solutions is growing in popularity as organizations use it to manage their end-to-end business processes. Microsoft Dynamics ERP can be integrated within the entire enterprise, serving myriad departments with global business solutions. Let’s start with sales and marketing.

Sales and marketing software with advanced business solutions

The Customer Relationship Management (CRM) platform in Microsoft Dynamics offers advanced global business solutions through a marketing automation module that can streamline tasks like analyzing results and developing sales forecasts. Leveraging cutting-edge algorithms within Microsoft SQL Server Analysis Services, these departments can also use predictive data analytics to identify patterns that can aid in making decisions that drive business value.

By tracking customer requests or follow-ups in the Microsoft Dynamics CRM, the marketing and sales departments can ensure they’re always able to communicate with customers at critical points in the consumer lifecycle. This serves as a tremendous benefit, as Forrester Research has found organizations that are skilled at lead qualification and nurturing produce 50% more sales-ready leads while generating a 33% reduction in costs. No wonder a Capterra survey found 22% of respondents use Microsoft Dynamics CRM, as shown in Figure 1.

Statista: Which CRM do you currently use?
Figure 1

Accounting gets global business solutions, among other benefits.

The accounting department can use Microsoft Dynamics GP to manage payroll, fixed assets, budgeting and global business solutions in accounting, among other tasks. Working and looking like Microsoft Office, the interface is well known and easy to use, making it a more efficient option for many employees. The system also integrates with Office Outlook, Excel and Word over, unlike other ERP vendors.

Management and HR take advantage of operational business IT solutions.

By automating operational business IT solutions, your company can free up critical time while still maintaining essential recurring procedures. With management and Human Resources (HR) sharing the goal of improving productivity, modifications and customizations can be made to this system, allowing employees to work in a manner that supports a familiar or known HR technology approach, thus increasing the speed at which staff can work.

With its filtering ability, employees can work remotely while still having access to relevant information, such as their calendars. The ability to offer flexible schedules can serve as an impactful advantage for HR recruiting. According to a Cornell University study, businesses that offer flexibility in the time and place that work takes place had one-third the turnover rate when compared to traditional companies. Retaining employees has a huge effect on your organization’s bottom line — the American Management Association estimates that the cost of turnover is 30% of the worker's salary.

IT benefits from the security features.

IT pros can ensure security breaches aren’t an issue with the Microsoft Dynamics IT business solutions. By restricting permissions and access management, IT organizations can protect valuable business intelligence and customer data. In using Microsoft Dynamics, your organization has the option of maintaining its database with Microsoft’s remote server.

Some of these systems, including Microsoft Dynamics GP, allow the IT department to control the company’s deployment options, providing you with the option to run the system on premises, in an on-demand environment or a hybrid of the two.

Leveraging a 25-year partnership with Microsoft, which includes high rankings such as the top Cloud Accelerate & Deployment partner and the top 1% of all Microsoft partners, we offer full stack systems integration, consulting services and proprietary tools. Learn more about how Microsoft Dynamics can benefit different departments at your business.

Equip your teams with Microsoft Dynamics 365.

These cloud-based business solutions can affordably streamline you.

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