Unified Communications as a Service (UCaaS) is a cloud-delivered service that combines multiple communication capabilities through a single platform. These capabilities often include:
An organization that adopts UCaaS can scale the service by choosing what it specifically needs, whether that’s just telephony and video calling or any other combination. UCaaS also provides end-user access to these communications through any device, from computers to phones and tablets.
2020 Insight Intelligent Technology Pulse: The Impact of COVID-19 on Business Readiness Whitepaper / 4 Jun 2020