Glossary What is Contact Center as a Service (CCaaS)?
By null / 1 Jan 2023 / Topics: As a service Unified communications
Contact Center as a Service (CCaaS) is a cloud-based model for delivering omni-channel customer experiences. CCaaS gives organizations the flexibility to bundle the right mix of technology tools and services through a single paid service.
CCaaS reduces the need for on-premises solutions that require individual capital expenses and management strategies. CCaaS simplifies customer experience tool management, so your teams can focus on serving customers and addressing IT needs instead of troubleshooting.
Adopting a CCaaS solution:
- Improves operational efficiency
- Reduces customer support costs
- Enhances customer and user experiences
- Simplifies scale as needed
