Solution brief Vision Intelligence for Retail
By Insight Editor / 1 Oct 2025 / Topics: Security services , Managed security
Key takeaways
- Reuses existing cameras for AI-powered insights — loss prevention, safety, compliance, and sales analytics, not just security.
- Fully managed service — Insight handles deployment and upkeep, ensuring cameras stay operational and freeing internal IT.
- Organized around 4 pillars — Loss Prevention, Marketing & CX, Store Ops & Compliance, and IT & Developers.
Introduction
Retailers are expanding the use of their existing security camera infrastructure beyond traditional security, leveraging it for a growing number of functions. These include active monitoring, in-depth analysis, proactive alarms, and compliance verification. Additional applications cover crucial areas like loss prevention, managing slip-trip-fall incidents and liquid spills, identifying empty shelves, optimizing self-checkout areas, and responding to break-ins. Retailers also aim to mitigate the risk of lawsuits stemming from preventable events. A common challenge arises when attempting to retrieve footage, only to find a camera isn’t operational, leading to critical unknowns. Vision intelligence bridges these gaps for retailers with a wide array of powerful applications.
Our solution
Vision intelligence for Retail provides an unparalleled visual support system, far beyond what employees can replicate. Utilizing existing in-store cameras, multiple layers of AI applications actively monitor and identify events in real-time, or trigger preset alerts and notifications. These crucial insights are delivered through a comprehensive managed solution, which encompasses the deployment and ongoing upkeep of AI applications, edge devices, and technical support from Insight. These managed services allows the vision intelligence solution to perform optimally, providing AI-powered security for retail spaces and freeing internal IT teams to focus on other strategic priorities.
Features
The following Dragonfruit AI applications are designed to improve retail operations by offering valuable insights and enhancing overall security. Each of these applications play a vital role in creating a comprehensive solution that helps retailers optimize their performance and maintain a safe shopping environment.
VMS+
Video AI Tools
Operations Compliance Suite
Sales Analysis
Intrusion Detection
Shoplifting Detection
Workplace Safety Suite
Traffic Analysis
Watchtower
Outcome
Our team will implement your vision intelligence solution and meticulously tailor alerts and reporting to meet your retail organization’s unique requirements. These customizable alerts ensure the appropriate staff members are promptly informed when events occur. We continuously oversee your edge devices, software, and (upon request) camera infrastructure to guarantee optimal uptime and reliability. This holistic approach provides your retail company with the necessary visibility to significantly minimize loss, enhance customer journeys, drive sales, and boost employee productivity.
Area of focus
| Pillars | Dragonfruit AI agents |
|---|---|
| Loss Prevention & Asset Protection |
Intrusion Detection Shoplifting Detection Watchtower Video AI Tools VMS+ Sales Analysis |
| Marketing & Customer Experience |
Traffic Analysis Success Stories |
| Store Ops & Compliance |
Workplace Safety Suite Shoplifting Detection Operations Compliance Suite Sales Analysis |
| IT & Developers |
Video Management & Monitoring Launchpad Security & Compliance Standards |
Driving AI innovation
AI remains a prominent topic across industries. In retail, AI technology has brought significant improvements in the use of security cameras, improving their ability to monitor operations proactively and deliver alerts. AI-enabled cameras let retailers concentrate on essential tasks while benefitting from expanded visibility into store operations.
Why Insight?
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. As a Fortune 500 technology company, backed by 35+ years of expertise and a deep network of 6,000+ partners, we deliver secure, end-to-end IT solutions for organizations around the world.
Let’s do big things together.
Innovating is the only way to stay relevant in today’s uber-competitive market. Our unique approach and deep knowledge put you on the path to true innovation.
