Solution brief Infrastructure Observability (+ Admin)
By Insight Editor / 19 Nov 2025 / Topics: Managed services , Modern infrastructure , IT modernization
Key takeaways
- A structured, four-week path to secure AI adoption — A four-week engagement that helps companies move past shadow AI risks and get a clear, secure path to AI adoption on Google Cloud.
- Deliverables focus on alignment and a living compliance framework — Stakeholder workshops produce a co-created compliance policy, a tailored roadmap, and a "living" policy in OSCAL format for ongoing compliance.
- Backed by Insight's scale and credibility — Delivered by Insight, a Fortune 500 Solutions Integrator with 35+ years of experience and 6,000+ partners.
Business Challenges
As IT environments grow more complex, many organizations struggle to maintain visibility across their infrastructure. Observability tools are often fragmented, requiring manual oversight and constant tuning — draining time and resources from already stretched teams. Without unified observability, critical issues go undetected, leading to performance degradation, missed SLAs, and increased risk. Routine platform administration adds further burden, diverting attention from strategic initiatives.
Our solution
Insight’s Infrastructure Observability services deliver real-time visibility into the health and performance of your IT environment and reduces the overhead of managing complex observability platforms. Leveraging ScienceLogic’s enterprise-grade AIOps technology alongside Insight’s expert services, these offerings help you detect issues faster, reduce blind spots, and improve operational efficiency.
Choose the level of support that fits your needs:
Infrastructure Observability
Provides monitoring and advisory support to help your team stay informed and in control.
Infrastructure Observability + Admin
Adds platform administration, including configuration changes, as well as ongoing support for other operational adjustments — enabling your team to focus on higher-value initiatives.
Features and benefits
Infrastructure Observability
Improve visibility
Across hybrid environments with real-time alerting and actionable insights
Reduce blind spots
With a single platform monitoring multiple technology domains
Strengthen service reliability
By proactively identifying issues before they impact users
Empower your team
With advisory support to optimize platform use and performance
Infrastructure Observability + Admin
Offload platform administration
With Insight-managed configuration changes and operational support
Reclaim internal resources
By shifting routine platform administration tasks to Insight’s delivery team
Enhance platform efficiency
Through ongoing optimization and expert guidance
Drive strategic focus
By freeing technical staff to support business-critical initiatives
Whether your organization needs monitoring advisory support or full platform administration, Insight’s Infrastructure Observability services help you improve visibility, reduce operational burden, and stay focused on strategic priorities.
Two levels of observability. One seamless experience.
To meet organizations where they are in their infrastructure management needs, Insight offers two tiers of observability services. Both leverage the ScienceLogic AIOps Observability Platform and Insight’s managed support but differ in the level of administrative involvement.
| Capability | Infrastructure Observability | + Admin |
| ScienceLogic AIOps Monitoring Platform | ✓ | ✓ |
| Platform Installation & Initial Configuration | ✓ | ✓ |
| Standard Dashboards & Metrics | ✓ | ✓ |
| Advisory Support for Platform Use | ✓ | ✓ |
| Client Delivery Management | ✓ | ✓ |
| Recurring Service Reviews | ✓ | ✓ |
| Monthly Subscription Billing & Invoicing | ✓ | ✓ |
| ITSM Ticketing Integration | ✓ | ✓ |
| SLA-Aligned Support via Insight Service Desk | ✓ | ✓ |
| Support Hours (Monthly Cap) | Up to 20 hours | Up to 20 hours |
| Routine Configuration Changes | — | ✓ |
| Moves, Adds, Changes, Deletes (MACD) | — | ✓ |
| Custom Dashboards & Metrics | — | ✓ |
| Platform Administration | — | ✓ |
Why Insight?
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. As a Fortune 500 technology company, backed by 35+ years of expertise and a deep network of 6,000+ partners, we deliver secure, end-to-end IT solutions for organizations around the world.
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