eBook Insight Service Provider Offerings

Insight Service Provider Offerings

Unlock the value of Insight’s partner ecosystems for your Managed Service Provider (MSP) business.

Run smarter.

As a service provider, you could always do more. The market’s changing, clients are growing and the competition never stops. Level up your business with Insight solutions for service providers. We’ll help you stand out in a crowded market, solve for stronger business and scale to meet demand.

At Insight, we’re obsessed with your success. Our scope of industry-leading partnerships is available to help you achieve whatever business goals you hold. Together, we’ll enable your organization to anticipate change, deliver exceptional customer experiences, capitalize on emerging technologies and maintain a competitive edge.

Multiply the Return on Investment (ROI) of your preferred vendor solutions when you work with Insight to unlock the value of our partner ecosystems. Read on to discover what Insight and our partners have to offer.

Why Insight for Managed Service Providers?

As a successful service provider organization with decades of experience, Insight knows the ins and outs of your business — because it’s our business, too. Since 2005, our service provider program has offered the software, hardware and services you need to streamline costs and maximize performance.

Our teams have been at the forefront of digital transformation and service delivery since the beginning, and we’ve gained thousands of valuable partnerships along the way. We have:

• 30+ years of IT solutions and services delivery experience
• 13,000+ Insight teammates worldwide
• 8,000+ sales and service delivery experts
• 6,000+ software, hardware and cloud partners and publishers
• Support for 14 languages and currencies for partners around the globe
• End-to-end solutions spanning 6 continents

Drive more capabilities and less complexity with Insight:

• Streamlined vendor relationships
• Expanded customer services and support
• Simplified compliance and license management
• Improved flexibility with pay-as-you-go pricing and licensing
• Broadened revenue streams and cross-selling opportunities
• Dedicated vertical sales and support teams
• Experienced assistance with reporting requirements and monthly usage orders

Our channel segmentations

IT as a Service (ITaaS)

These fully managed service offerings enable Small to Medium Businesses (SMBs) to offload all IT functions; they are often regionalized or vertical-specific.

Infrastructure as a Service (IaaS)

These colocation and hosting companies offer compute and storage, as well as physical or virtual machines, on a pay-as-you-need basis.

Telecommunication (Telecom)

These companies provide access to telephone and related communications services such as dial tone, Voice over Internet Protocol (VoIP), Unified Communications as a Service (UCaaS) or content delivery.

Software as a Service (SaaS)

These software companies are transitioning their software to consumption or SaaS offerings. They may distribute embedded technologies via an MSP reseller agreement.

Independent Software Vendor (ISV)

These are accounts that make and sell software products. Some ISVs focus on a particular operating system like Microsoft or Linux.

Shared Services

With these services, the parent company or home office acts as the service provider to branch locations or subsidiaries offering IT services and SaaS via an MSP reseller model.

Our core service areas

Insight offers support for your entire portfolio with tailored offerings across four core areas.

Cloud and software licensing

• Tier 1 & 2 license provisioning, management & reporting
• Virtualization & cloud solutions
• Hybrid/Multicloud enablement
• Security solutions

Hardware

• Infrastructure modernization
• Lifecycle services/management
• Insight integration labs
• Network, compute, storage and cybersecurity

Services

• Assessments
• Professional consulting
• Managed services
• End-user support
• Health checks
• Application development/modernization
• Digital readiness

Management/reporting

• Subscription management
• Reporting usage & consumption
• Multiple payment options
• Billing & invoicing
• Unified product shopping cart

Services for you and your customers

Tier 1 services

• Lifecycle services for MSPs
  • Service desk
  • Inventory management
  • Hot swap
  • Asset disposition
• Network Operations Center (NOC) & engineering on demand
• IT assessments & remediation
• Uptime assurance, hardware maintenance
• Insight Managed Office, Device as a Service (DaaS)
• End-user support, workplace services
• Advanced consulting services
  • Application DevOps
  • Hybrid cloud
  • Advanced technologies (networking, security & compute)

Tier 2 services for MSP clients via white-label delivery

• Lifecycle services
  • Service desk
  • Inventory management
  • Hot swap
  • Asset disposition
• NOC & engineering on demand
• Consulting services (all lines of business)
• Staff augmentation
• End-user support, workplace services
• Mergers & acquisitions integration support

Aggregation

• One simple reselling model
• No minimum seat requirements
• Flexibility to add & subtract licenses
• Customized agreements for each subsidiary
• Competitive pricing
• Sales enablement
• Onboarding
• Detailed invoicing

Support

• Migration services
• Presales & engineering resources
• 24/7 U.S.-based support through Insight
• White glove services
• Portal-based licensing
• Dedicated account team
• Consulting
• Marketing engagement
• Co-branded materials

Partner offering catalog

VMware

VMware is a leading provider of multicloud services, enabling digital innovation in the enterprise since 1998. VMware is focused on meeting businesses where they are with software that prioritizes flexibility and choice as the foundation of future-ready transformation.

Insight + VMware

• VMware Premier Partner
• Partners since 2006
• 117 VMware certifications
• 2022 VMware Partner Value Award — North America
• 2021 VMware Partner Value Award — North America
• 2020 VMware Cloud on AWS Master Services Competency

Offerings — VMware Cloud Director

Deliver secure, efficient and elastic cloud resources to thousands of enterprises and IT teams across the world.

VMware Cloud Director™ is a cloud-service delivery platform used by some of the world’s most popular cloud providers to operate and manage successful cloud-service businesses. Cloud Director is service-ready on day 1, delivering secure, isolated and elastic virtual data center compute, network, storage and security in a self-service model that offers deep integration with NSX-T, letting you stretch networks across virtual data centers globally.

Cloud Director features:

• Elastic, secure virtual data centers
• Multisite management
• Thriving ISV ecosystem
• DRaaS workload protection
• Cloud migration
• Operational visibility and insights
• Cloud-native applications and development
• Automation
• Application Platform as a Service
• GPU as a Service
• Secure cloud

Cloud Director by the numbers¹

• 51% higher growth from services
• 32% overall higher annual revenue from services

Offerings — VMware Aria Operations

Enable IT operations management across private, hybrid and multicloud environments with a unified, high-performance platform. Aria Operations delivers self-driving IT operations management offering full-stack visibility from physical, virtual and cloud infrastructure — including VMs and containers — to the applications they support.

Aria Operations features:

• Continuous performance optimization: Ensure hybrid cloud performance at minimal cost. Real-time predictive analytics and AI automatically balance workloads and avoid contention.
• Efficient capacity and cost management: Using a forward-looking analytics engine, VMware Aria Operations predicts future demand, provides recommendations and automates reclamation and rightsizing.
• Integrated compliance: Reduce risk and enforce regulatory standards with integrated compliance. Ensure adherence to common requirements or create your own templates.

Aria Operations by the numbers²

• 300% ROI
• $12.2M reduction in unplanned downtime
• $720K reduction in mean time to resolution

Offerings — VMware Aria

Unify applications, infrastructure and services across private, hybrid and public clouds in a single cloud management platform with a common data model.

VMware Aria lets service providers drive financial accountability with cloud cost analysis capabilities, maximize efficiency with end-to-end intelligent operations, manage risk and strengthen security across workloads, and accelerate agility with self-service consumption.

Aria features

• Customized experience: VMware Aria User Interface (UI) uses machine learning to see how different personas, like cloud providers and cloud consumers, interact with applications to learn their needs.
• Curated insights: Business insights for curated use cases help identify and guide users through identifying and resolving problems that affect their applications in any cloud.
• Global search: Search capability across all VMware Aria services provides access to all relevant information in a single UI.
• In-context switching: In-context switching to VMware Aria services allows for deeper investigation and analysis.
• Actionable change log: A unified configuration and change history allows users to view what has changed, rewind to the point of change and reassemble snapshots of topologies.
• Access to VMware services: Get self-service cloud consumption with day-2 automation, application discovery, monitoring, troubleshooting, capacity analysis, cost visibility and more.

Aria by the numbers

• 93% reduction in unplanned downtime³
• 35% average savings on compute costs⁴
• 1 week faster deployment of environments for end users⁵

Offerings — VMware NSX

Build a cloud smart network with networking and security that enable consistent policy, operations and automation across multiple cloud environments. VMware NSX^® provides an agile software-defined infrastructure to build cloud-native application environments and connect and protect the multicloud with ease.

NSX features:

• L2-L7 network stack and overlay services: Efficiently operate and deliver new services in seconds with a highly scalable, automated layer-2 to layer-7 networking, security and load-balancing platform for any workload.
• Network agility for vSphere environments: Accelerate networking and security provisioning with the NSX console built directly into vCenter, while providing guided workflows with no changes to existing vSphere networking.
• Multisite networking and security: Manage multiple environments from a single console. Deploy consistent networking and security to keep configuration and operational state synchronized across all sites.
• Network and microsegmentation: Easily deploy network and microsegmentation by defining segments in software — no network changes or traffic hairpinning with discrete appliances required.
• Advanced threat prevention: Protect against malicious threats and ransomware with technologies such as IDS/IPS, sandboxing, and NTA/NDP that reduce false positives and accelerate remediation.
• Planning, observability and intelligence: Eliminate security blind spots and gain deep insights with SecOps consoles, firewall policy recommendations and management built into the hypervisor.

NSX by the numbers^*

• 91% of the Fortune 100 use NSX in their data centers
• 60% CapEx savings realized on average by customers using NSX
• 66% OpEx savings realized on average by customers using NSX

^*Numbers based on an internal VMware customer study: Dice ROI and Value Modeling.

Sources

¹ IDC. (2020). Business Value of VMware Cloud Director for Partners. Sponsored by VMware.
² The Total Economic Impact^™ Of VMware vRealize Operations, a commissioned study conducted by Forrester Consulting on behalf of VMware, September 2021.
³ Cleary, C. (April 2, 2019). How CloudHealth Enabled VMware to Regain Control and Optimize Public Cloud Spend. VMware.
⁴ The Total Economic Impact™ Of VMware vRealize Automation, a commissioned study conducted by Forrester Consulting on behalf of VMware, July 2019.
⁵ VMware NSX. (2023). VMware.com/products/nsx.html.