Client story Major Metropolis Secures Public Services with Insight and AWS
Client
A major U.S. metropolitan area serving millions of residents across a diverse socioeconomic landscape, managing critical public health and safety services through 40+ specialized departments and bureaus.
Industry: Government
Challenge
The city lacked a viable disaster recovery plan for its critical on-premise health and social service workloads, while also struggling to predict and manage escalating cloud costs.
Outcomes
Olaplex drove approximately Insight implemented a secure, multi-zone disaster recovery environment that protected all city departments while reducing annual infrastructure costs by more than 27%.
Solutions: AWS, Cloud cost optimization
As one of the largest and most diverse metropolitan areas in the United States, this city is ensuring the continuity of critical health and social services with a future-forward disaster recovery strategy — powered by Insight and AWS®.
From vulnerability to business continuity
The city’s health and social service departments manage hundreds of programs addressing everything from housing stability to emergency preparedness, yet many of these workloads lacked a formal disaster recovery plan. Partially hosted on-premise without suitable backups, these critical services faced significant risks to business continuity.
From vulnerability to business continuity
The city’s health and social service departments manage hundreds of programs addressing everything from housing stability to emergency preparedness, yet many of these workloads lacked a formal disaster recovery plan. Partially hosted on-premise without suitable backups, these critical services faced significant risks to business continuity.
The goal: Establish a proactive, secure environment that could guarantee service availability for millions of residents, regardless of a localized disaster.
The transition, guided by the AWS Well-Architected Framework, empowered the city to move its most critical health workloads into a highly secure, multi-availability zone environment
A new approach to budgetary health
Managing a public budget requires high levels of predictability and efficiency, yet the city faced challenges in forecasting AWS costs and optimizing resource spend.
Insight’s evaluation identified immediate opportunities to reduce overhead by transitioning from expensive on-premise resources to scalable cloud backups. By implementing Reserved Instances and advanced monitoring tools, the city’s IT engineers gained the visibility needed to manage their infrastructure with fiscal precision.
The integration of AWS Storage Gateway and RDS provided a seamless backup schedule and testing methodology. This protected data and simplified the operational burden on city engineers.
Pioneering a secure urban future
Today, teams can focus on service delivery rather than disaster mitigation.
The partnership with Insight and AWS has shifted the city from a reactive posture to a strategically optimized financial and operational landscape. The metropolis now stands as a model for urban digital resilience, with mission-critical backups secured for more than 40 departments. With a more scalable and cost-effective environment, the city is now better positioned to serve its diverse population with confidence.
The transformation delivered immediate fiscal results, saving the city more than 27% year-over-year in infrastructure costs.
Automating routine backups and optimizing cloud spend means the city can now ensure that health, safety, and social programs are built on a foundation that’s as stable as it is secure.
Related client stories
By Insight Editor / 23 Dec 2025 / Topics: Cloud cost optimization IT optimization Disaster Recovery (DR)
