The network services provider for an international manufacturer was failing to meet its commitments, resulting in 300 unaddressed support cases that severely impacted productivity and strained IT resources. When the contract expired, the manufacturer knew it was time to find a new partner that could support its needs.
The manufacturer chose Insight because of our demonstrated operational flexibility and ability to produce long-term savings. Our managed network, voice and telecommunication services mitigated the support ticket backlog by 72% in a single month. We also: