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Felicia Buckingham

Manager, Adoption & Change Management Services Practice, Insight Canada

Felicia is the manager of adoption & change management services practice at Insight Canada, where she helps organizations turn Microsoft 365 Copilot from “cool technology” into real, day‑to‑day productivity. She’s led Copilot readiness and adoption programs across industries — from energy and finance to retail and legal — blending change management, practical scenarios, and a strong dose of reality. A Prosci‑certified practitioner and Microsoft Certified Trainer, Felicia is passionate about helping people actually use Copilot, not just talk about it.