Infographic A Day in the Life of an Empowered Retail Associate
By Insight Editor / 12 Dec 2023 / Topics: Collaboration Managed workplace
From smartphones to automation, the latest technology will transform your retail operations and enhance the customer experience. In this infographic, we explore how innovative retail solutions can improve an employee’s day.
Accessibility note: The infographic is transcribed below the graphic.
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Infographic text included for screen readers:
Nearly 20% of all U.S. employees work in the retail and hospitality sector — but in 2021, 721,000 retail workers resigned. Difficult working conditions, demanding customer expectations and lack of support from employers were often cited as reasons for this “Great Resignation.”
Talent retention is still a critical pain point for retailers, but empowering teammates with modern, efficient technology can help ease a number of stressors. Let’s walk through key moments of a typical retail shift and see how the right tools can streamline work and enhance the employee experience.
Clocking in
With cloud-based software and mobile apps, associates can clock in and out of their shift, check their schedules in real time, easily swap shifts and manage time off with just a few taps on their smartphones.
Task management software and automation tools help reduce menial tasks, allowing teammates to focus on customer needs and larger business goals.
Learning new skills
Online learning platforms, virtual training sessions and interactive tutorials allow employees to easily access training materials and acquire new skills at their own pace.
HR chatbots and mobile apps offer on-demand support, answer questions and provide guidance for employees 24/7.
Connecting with teammates
With mobile devices and cloud-based collaboration software, associates can easily connect with each other in real-time from the floor to the stockroom. By staying connected and informed, they’re better able to provide exceptional customer service and drive sales.
Assisting customers
Customer Relationship Management (CRM) software lets employees quickly access customer information — enabling them to provide personalized recommendations and suggestions based on browsing and purchasing history.
Tablet Point-of-Sale (POS) systems and self-service checkouts offer customers a convenient, efficient, and seamless purchasing experience and free time for associates.
Managing inventory
Automated systems, advanced analytics tools and scanners allow teammates to efficiently manage inventory — saving time, increasing productivity and meeting customer needs. When attached to products, Radio Frequency Identification (RFID) tags allow for easy scanning and real-time stock updates.
The right inventory management systems enable associates to easily keep track of stock levels, update inventory counts and generate insights on the most popular products.
Smarter retail starts here.
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