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The enormous growth of today’s remote workforce is creating new challenges for everyone. Whether your business has supported remote workers for years, or if you’re navigating a work-from-home policy for the first time, here are five questions you should ask yourself now as you plan for the future.
This is new territory for businesses and employees alike. In order to ensure success, employees must be equipped with:
While some laptops may be difficult to order in the quantities you need, there may be other options. Consider talking to our team about other low-cost alternatives such as Chromebooks.
Don’t forget these other pieces of equipment your remote workers might need:
Join meetings and take calls from home without distractions in the background.
Get a signal boost if internet coverage isn’t great at home.
Improve productivity at home with larger screens, wireless mice and keyboards.
If your employees access Software as a Service (SaaS) applications through a web browser, then you’re in good shape — they can already work from anywhere. However, if employees need to access applications running on the company network, you’ll need a desktop virtualization solution.
Insight provides two options for desktop virtualization:
An Azure-based solution that uses your existing Microsoft 365 licenses for access
Ideal for those who require more complex configurations and softphone support
Whether they’re supporting customers or employees, your helpdesk agents will likely be fielding more tickets than ever before. You’ll need to ensure they’re equipped to work remotely and handle increased call volumes.
This solution extends your current on-prem contact center intelligence and enables routing to remote agents.
Insight allows you to draw from a bucket of remote engineering hours to help support L2/L3 helpdesk incidents.
Even if you’ve provided all the technology your employees need to stay connected and productive, They also need to know how to use it.
Insight offers some unique services that can help remote workers adjust to the change.
Increase Microsoft Teams adoption with custom communications, onboarding materials, adoption campaigns and self-service training.
Quickly setup and configure a cloud-based solution around Cisco Webex, complete with an organizational change management plan.
Evaluate the effectiveness of your current conferencing solution. We’ll help you take steps to remediate any issues and configure to best practices.