Adopt better IT support at a lower cost.

How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.

Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.

Tech Hub provides:

  • Flexible virtual support options
  • Efficient responses to break/fix events
  • Faster issue resolution for the hybrid workforce
  • Improved employee satisfaction and net promoter scores

Flexible choices for resolving challenges include:

Support assistance icon

Virtual, one-on-one assistance

In-person support icon

In-person support by appointment or walk-up

Device exchance icon

Device exchange through kiosks, vending or lockers

How Tech Hub works

Tech Hub gives you the ability to deliver personalized IT support that mirrors the office experience. For advanced issues, staff can remotely connect through your organization’s video collaboration tool. End users can directly schedule an appointment via Microsoft Bookings, or a service desk agent will escalate tickets.

Supported technologies

Hardware

Apple logo
Dell logo
HP logo
Lenovo logo
Microsoft logo

Operating systems

macOS logo
Windows 10 logo
 
 
 

Connectivity and security

Cisco AnyConnect logo
McAfee logo
Microsoft Defender logo
RSA logo
Symantec logo

Browsers

Chrome logo
Edge logo
Firefox logo
Safari logo
 

Mobile devices

Android logo
iOS logo
 
 
 

Core applications

Adobe logo
Cisco Webex logo
Google logo
Office 365logo
 

Rapid device replacement

Our dispatch add-on services help you minimize downtime when an issue can’t be resolved remotely.

Flexible support options

All businesses, departments and teams have unique technology needs. Our broad portfolio helps you modernize processes and drive efficiencies with customizable solutions, including:

Service desk

Convenient self-service and live support options reduce ticket escalations to decrease resolution times and costs.

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Device as a Service (DaaS)

Bundling devices and services controls costs, simplifies scale and enhances the end-user experience.

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IT lifecycle management

End-to-end lifecycle management and asset management help your IT department spend more time on innovation than management.

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Starting your support transformation

Let’s begin your journey. We’ll analyze your existing IT support model to identify improvement opportunities and define the ideal end-user experience.

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Start building your
modern workplace.

We’ll help you construct a comprehensive modern workplace strategy, so you can remain competitive and attract and retain top talent. Connect with our specialists by completing the contact form or using one of the options below.

 

Let's connect

Let's connect