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The modern workforce has arrived.

Today’s digital-savvy workers have high expectations for their workplaces. They want modern, go-anywhere devices paired with simple support that’s available anytime they need it. Is your business providing the end-user experiences top talent demands?

As the pace of business increases, your employees can’t afford to wait for IT intervention when issues arise. Our managed end-user support services help resolve tickets faster, increasing productivity and freeing your IT team to focus on business-critical initiatives.

Business professionals using automatic ticket requests

Reducing costs through automation

The best way to save time and minimize support expenses is through automated ticket resolution. This zero-touch solution uses data analytics to identify common ticket requests. We can then use modern IT toolsets to automatically resolve known issues.

Shifting to automatic ticket resolution for everyday issues gets your employees back to work quickly and frees your IT team to pursue more complex tasks. Insight’s solution provides endpoint monitoring, proactive analytics, ticket correlation and reporting.

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Self-service empowers employees.

When users have simple questions, they expect simple resolutions. Instead of forcing them to call your service desk for a minor issue, give them the opportunity to solve it themselves. Through instant and intelligent self-service options, employees can find their own answers.

From chatbots and analytics dashboards to fully searchable internal knowledge bases, Insight offers a variety of IT self-help tools for your users. These include:

  • Customizable user portal
  • App and software stores
  • Auto-translation for 25 languages
  • Password reset and single sign-on tools
Two business professionals using IT vending machine

Simplify small-scale deployments with IT vending.

Is there anything more convenient than a vending machine? At the push of a button, users gain immediate access to items they need. Our TechSmart vending machines apply this concept to technology deployment, delivering essential hardware through a self-service appliance.

And, with our TechSmart lockers, you can provision new hire equipment in advance and have it available on demand for assigned users. Insight’s tech vending machines include the vending and locker appliances, custom branding, scheduled product replenishing and detailed usage reports.

Call center representative in office with headset

Traditional IT support services

For more complex tickets that can’t be resolved through automation or self-service, traditional IT service desk support is best. Our managed service desk solution delivers modern options for live, assisted support via chat, phone or client portal.

With three U.S.-based IT call centers (Tempe, Arizona, Hanover Park, Illinois and Conway, Arkansas), Insight provides 24/7/365 help desk management. Level 1 service desk coverage includes:

  • Hardware, software and application support
  • Quality monitoring
  • Ticket scrubbing
  • Detailed monthly reporting

Trust a partner with a proven record.

146

service desk agents

715,549

devices managed

777,855

end users supported

805,785


tickets processed

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Full-service IT support. Walk-up convenience.

Deliver best-in-class employee experiences with walk-up IT support centers. Our Level 2 service desk solutions provide feet-on-the-ground resources for your workforce through deskside support, walk-up service centers and IT kiosks.

Our on-site support centers are purpose built and staffed to handle a variety of service requests, including device repair, hot swap, virus removal, software updates, troubleshooting and more. We also offer scheduled site visits and on-demand dispatch support.

Transforming end-user support in government

When one state government organization needed help optimizing its service desk capabilities across 159 locations, Insight stepped in with a proposal. Discover how our managed IT support services helped the client improve productivity and reduce ticket costs.

Learn more
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We’ll be there when things get technical.

Call on our expert technologists to help your environment perform at its best. We’re available to assist with technical administration services whenever you need help, whether you’re starting a temporary project or looking for routine maintenance services.

Through engineering on demand, we supply remote engineering services, such as incident management, patch management, systems optimization, sandboxing and implementation. If you need extra hands for a large project, we can source the right talent through our residency services.

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Need help assessing your end-user support?

We believe in driving real change that will serve your organization’s needs today and in the future. To that end, we’re happy to help evaluate your current end-user support model through a complimentary Workplace Services Assessment.

By the end of the assessment, you’ll receive a current-state scorecard, service recommendations based on your goals, and a detailed, three-year improvement roadmap complete with a benefits summary.

Learn more

Ready to deliver amazing end-user support?

Let our team of IT experts help you create a differentiated support experience in your workplace.