Immediate, expert assistance
to keep your operations on track

Transform your IT operations with our attentive services. You’ll gain greater reliability and availability with fewer calls and no additional costs. We’ll help you eliminate lengthy response times and complex contract administration. Working as an agile extension of your team, we’ll provide:

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Real-time support

Accelerate issue resolution with streamlined access to U.S.-based support engineers 24 hours a day, 7 days a week — with no triage.

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Single-source accountability

Get superior support for complex multivendor systems, contracts and warranties, including escalation to other vendors as needed.

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Cost optimization

Keep your business operating at peak performance with rapid resolutions when you use Datalink OneCall® support.

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Enhance your IT capabilities.

Finding the right support for your infrastructure can be challenging, especially if you’re managing global teams with a mix of modern and legacy technology across dozens of vendors. We believe your focus should be transforming and innovating your business instead of managing operations.

Our Datalink OneCall support services (formerly Remote Technical Assistance Center) can help. Our services provide a single point of contact focused on resolving issues rapidly. Get remote technical support that empowers your organization to succeed amid an array of IT challenges.

Full-service maintenance solutions

We partner with manufacturer-direct services to deliver a personalized and comprehensive maintenance solution backed by Original Equipment Manufacturers (OEMs).

Assistance anytime, anywhere

IT doesn’t only happen from 9 a.m. to 5 p.m. That’s why our Datalink OneCall support team provides a single source of expert resources that is always available and ready to help.

  • Remote technical assistants with computers

    Solve quickly.

    Resolve technical issues rapidly with streamlined, direct access to support engineers across three support centers.

  • Remote technical assistants with computers

    Simplify processes.

    Our 24/7, U.S.-based, certified specialists deliver consistent service when resolving your technical issues.

  • Remote technical assistants with computers

    Get assistance.

    Our multivendor strategy gives you help with immediate priorities, as well as issues that aren’t critical.

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    Improve stability.

    Use our diverse expertise to go beyond traditional maintenance and ensure best practices are applied to your business.

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Fast, effective incident resolutions for Cisco

Leverage our expert resources to bear any issues you encounter with your Cisco® technologies. Experience our proven ability to support converged and hyperconverged solutions built on technology from multiple companies.

You'll get a holistic and proactive approach to issue resolution. With flexible support services, such as remote systems and network management, you’ll be able to use your resources to achieve desired business outcomes — while we handle the rest.

Maintenance and technical support for Cisco

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System logging and troubleshooting

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Backups of device configurations

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Restoration of device configuration data

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Maintenance device inventory with details

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Remote assessments for security and more

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Remote management for updates and upgrades

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Experts you can trust

Our 200+ certified IT engineers organized in four support tiers resolve more than 1,500 incidents per month across 3,300 arrays for our clients — freeing your IT staff to focus on business opportunities.

When you need preventive support through audits and assessments, partner with Insight and get advanced training courses to help maximize uptime and productivity. Join a recognized leader in the industry and gain greater visibility into your environments.

Datalink OneCall by the numbers

80+

In-house
OEM certifications

40,000+

End-user
devices supported

15,000+

Infrastructures
supported globally

Make the most of your investments.

Our partnerships and expertise in high-demand solutions ensure optimization of these technologies for superior support.

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Cisco Gold Certified Partner and Data Center Unified Computing Authorized Technology Partner with multiple Master-level certifications

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Juniper Networks Elite Portfolio and Operate Partner with SSAE16/SOC 1 & 2 and Payment Card Industry (PCI) certification

NetApp logo

NetApp No. 1 North American support provider — twice the size and volume of the No. 2 provider

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First U.S. support partner for Nutanix

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Palo Alto Networks Platinum Partner, Managed Security Service Provider (MSSP) certified and Authorized Service Center (ASC) certified

Pulse Secure logo

Pulse Secure Plus Partner with multiple certifications in the payment card industry

Pure Storage logo

Pure Storage Platinum Partner and the first U.S.-based FlashStack Authorized Support Partner

Veritas logo

Veritas No. 1 Technical Support Partner Program provider in North America

Get remote technical support with Datalink OneCall.

Don’t let critical setbacks slow your growth. Let our Datalink OneCall support team help you thrive today and transform the future.

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