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Enhance your IT capabilities.

Finding the right support for your infrastructure can be challenging, especially if you’re dealing with multiple teams spread around the world. We believe your business should spend more time focusing on its goals — not its infrastructure.

Our Datalink OneCall® support services (formerly Remote Technical Assistance Center (RTAC)) can help. OneCall Support services provide world-class remote technical support that empowers your organization to succeed amid an array of IT challenges.

Comprehensive maintenance solutions

Certified at the highest levels, we partner with manufacturer-direct services to deliver a personalized and comprehensive maintenance solution backed by Original Equipment Manufacturers (OEMs).

Assistance anytime, anywhere

IT doesn’t only happen from 8 a.m. to 5 p.m. That’s why our OneCall Support team provides a single source of expert resources who are always available and ready to help.

Business manager on laptop computer in office

Solve quickly.

Resolve technical issues rapidly and effectively with streamlined, direct access to support engineers, with no triage.

Technical assistant on headset offering support

Simplify processes.

Our 24/7, U.S.-based, certified specialists deliver consistent service when resolving your technical issues.

Remote technical representative troubleshooting clients problems

Get assistance.

Our multivendor strategy gives you help with immediate priorities, as well as issues that aren't critical.

Technical support representative assisting clients needs remotely

Improve stability.

Use our diverse expertise to go beyond traditional maintenance to ensure best practices are applied for your business.

Helpful group of remote technical assistants

Experts you can trust

With four tiers of support and dedicated escalation channels, our 225 certified, U.S.-based IT engineers work as an agile extension of your team.

Our OneCall support centers, located in multiple regions for more reliable coverage, offer a full slate of management and troubleshooting services to protect your operations. We deliver benefits such as:

  • Cost-effective, real-time support
  • Defined and published service levels
  • Regular support call trend reviews
  • Multiple communication channels

Make the most of your investments.

Our partnerships and expertise in high-demand solutions ensure you're optimizing these technologies and delivering superior support.

Cisco gold partner logo

Cisco Gold Certified Partner and Data Center Unified Computing Authorized Technology Partner with multiple Master-level certifications

Juniper logo

Juniper Networks Elite Portfolio and Operate Partner with SSAE16/SOC 1 & 2 and Payment Card Industry (PCI) certification

NetApp logo

NetApp No. 1 North American support provider — twice the size and volume of the No. 2 provider

Nutanix logo

First U.S. support partner for Nutanix

Palo Alto logo

Palo Alto Networks Platinum Partner, Managed Security Service Provider (MSSP) certified and Authorized Service Center (ASC) certified

Pulse Secure logo

Pulse Secure Plus Partner with multiple certifications in the payment card industry

Pure Storage logo

Pure Storage Platinum Partner and the first U.S.-based FlashStack Authorized Support Partner

Veritas logo

Veritas No. 1 Technical Support Partner Program provider in North America

Get remote technical support with OneCall.

Don’t let critical setbacks slow your growth. Let our OneCall support services help you thrive amid an array of diverse IT challenges.

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