Team brainstorm session

Reimagine your customer interactions.

Customer expectations have evolved, but is your business evolving with them? We’ll help you meet buyers where they are by layering applications over your devices to personalize content, engage customers and intelligently influence their decision-making.

From initial concept to development, we’ll work with you to assess your needs, design a roadmap and deliver a complete solution.

We do things differently.

Customer Engagement is more than adopting new technology — it’s a new way of thinking. Explore our proven framework that spurs innovation:

New product & services strategy

Every program is approached with experience and expertise. Extensive analysis and research help identify pitfalls, assess risk and maximize success.

A detailed strategy roadmap aligns your business with your transformation goals.

Operating model definition

A crawl, walk, run strategy aligns our customer-first operating model to your business strategy with a service map. We're invested in your continuous innovation.

Exceed consumer needs and expectations with a nimble and flexible operating model.

Product
engineering

We're on the cutting edge. Our designers and technologists build elegant solutions with the latest technology.

From hardware to software engineering, we have the necessary skills, manufacture and assembly resources.

Technology
innovation

Businesses of the future are evolving around the customer experience. We build with innovative technologies, including the cloud, artificial intelligence and machine learning.

From conversational agents to personalized applications, we can help.

Managed & continuous services

Launching a new product or service is just the beginning. To provide a seamless experience, you need regular updates guided by analytics and user feedback.

We offer flexible managed service plans that fit your needs and keep you ahead of the pack.

Support representative reviewing customer data in shipping center

The new way of doing business

We think holistically about your full transformation. Digital technology is an enabler — it allows businesses to center the products and services they provide on the customer experience.

Our way of thinking and approach to technology elevate your company, allowing it to interact with customers on a higher level. We build with agility and iterate frequently, guided by analytics and user-focused design.

Illustrated representation of Microsoft Worldwide Mobile App Development Partner of the Year Award

A proud Microsoft award winner

Insight was named the 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year. The award recognizes our efforts in helping a financial services provider create a conversational agent, or chatbot, to boost customer engagement.

Winner – 2017 Microsoft Worldwide Mobile App Development Partner of the Year
Winner – 2017 Microsoft Worldwide Open Source on Azure Partner of the Year
Winner – 2016 Microsoft Worldwide Internet of Things Partner of the Year

Analytics team cross referencing customer data

Forge ahead with analytics.

In an era of cost-conscious, tech-savvy customers, how well do you really understand their needs? Analytics help you gain insight in order to adapt to changing customer interactions and create more enjoyable experiences that drive revenue.

Your success starts with Insight.

With 30 years of IT experience, we have the expertise, global reach and partner relationships to help you gain a competitive edge:

4,800+

sales & service
delivery professionals

19

countries with Insight
operations

3,500+

software, hardware &
cloud partners

A world of possibilities

When it comes to customer engagement in the digital space, our robust capabilities ensure all of your bases are covered.

Smiling businesswoman on iPad at office

End-to-end personalization

Create a customer-centric experience through modern portals, predictive and intuitive data, and visualization.

Customer viewing marketing assets off computer

Digital marketing

Design modern digital experiences that improve communications between companies, partners and your customers.

Business woman reviewing report of customer analytics

Regulatory compliance

Discover better, more efficient ways to prepare for advanced reporting — tailored to heavily regulated industries.

Customer connecting to specialized eCommerce experience through smart phone

Run your business smarter, on any device.

With a device-agnostic approach, we transcend a one-size-fits-all mentality and work with your unique environment.

Cross-device mobility gives you superior control over every endpoint in your business, allowing you to connect with customers from anywhere — on any device.

Analytics — with a rock star twist

See how we helped John Varvatos use performance analytics to better understand customer behavior and transform its shopping experience.

John Varvatos retail store front

5 Keys to True Digital Disruption

Discover how a five-point execution framework will help you make digital transformation in your organization a reality.

Read the ebook

Start your transformation.

Get the applications that create more engaging customer experiences — and help your business run smarter.