Analyst report Free whitepaper:Competing in 2020: Winners and Losers in the Digital Economy
By Insight Editor / 2 Oct 2017 / Topics: Customer experience
In this complimentary Harvard Business Review Analytic Services report, you’ll gain insights into how your teams can successfully harness the power of digital technology solutions to engage with customers in new ways.
50% of the respondents say their traditional business model will be obsolete by 2020.
86% of respondents view digital disruption more as an opportunity than as a threat.
35% of retailers prioritize predictive strategies to improve the customer experience.
Who is this whitepaper for?
Business and IT leaders preparing for the future of digital transformation will benefit from this whitepaper. Organizations in the retail, manufacturing and construction sector will also learn how to approach disruption to drive innovation.
What will I learn?
To remain relevant, your business needs to develop and implement a digital strategy that improves communication, efficiency and — most importantly — the customer experience.
Topics include:
- What to expect as businesses become increasingly digital
- How companies are strategizing to promote transformation
- Customer-centric opportunities that can arise from risks
- Requirements for shifting to a new digital operating model
About the author
Harvard Business Review is the leading destination for smart management thinking. It aims to provide professionals with rigorous insights and best practices to effectively lead their organizations.
