Tacos 4 Life Enhances Customer Service With New Technology thumbnail

Case study: Tacos 4 Life Enhances Customer Service With New Technology

11 Mar 2019 by Steve Solomon

Facts at a glance

Organization:

Tacos 4 Life

Client industry:

Restaurant

Size of company:

600 employees in 4 states

Challenge:

The quick-serve restaurant chain had multiple networking setups in different locations and required a more cohesive, cost-effective strategy.

Solution:

  • Cisco Meraki
  • Apple iPad tablets

Results:

  • Fully configured 8 new locations
  • Complete IT refresh for existing restaurants
  • Consistent product selection

Solution area:

Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.

Tacos 4 Life is a thriving, Arkansas-based, quick-serve restaurant chain that offers chef-inspired, award-winning menu items. With locations in four states, the chain prides itself on its spirit of giving. For every meal sold, the company donates funds to purchase one meal for a hungry child. To date, Tacos 4 Life has donated 8 million meals.

Since its founding in 2014, the chain quickly expanded to 16 restaurants. As a result of the rapid growth, it had multiple networking technology setups in different locations that hindered inter-restaurant communication.

In need of better service

The company wanted a more cohesive IT solution. Ongoing technical problems caused cost inefficiencies, delayed store openings and, ultimately, threatened the company’s typically high level of customer service.

Ongoing technical problems caused cost inefficiencies, delayed store openings and, ultimately, threatened the company’s typically high level of customer service.

The restaurant chain had developed trust in Insight based on our success with several previous projects. The client reached out to us to help take the company to the next level with a more expansive, customized strategy that would keep pace with its aggressive growth.

Our Supply Chain Optimization team evaluated the restaurant chain’s needs and recommended one set layout of products for all locations, which would remove the communication barriers between different systems.

Cloud-based centralized management

We proposed Cisco Meraki products to improve the company’s networking capabilities and reduce costs.

Cisco Meraki MX64 cloud-managed network security appliances are designed to make networks fast, secure and easy to use — essential benefits for the restaurant chain’s fast-moving environment.

Every Tacos 4 Life restaurant finally has one uniform networking solution in place that offers advanced security.

We also deployed Apple iPad devices to enhance the chain’s loyalty programs and to improve training capabilities. The company’s workforce readily embraced the user-friendly interface for training.

Improved process and security

Tacos 4 Life completed all technology aspects on schedule, thanks to Insight’s technical expertise and on-time delivery. We made it easier for the restaurant chain to purchase IT equipment from a single source, which streamlined the new store opening process. We also performed a complete IT refresh for existing restaurants.

Every Tacos 4 Life restaurant finally has one uniform networking solution in place that offers advanced security. Additionally, newly installed TV displays allow Tacos 4 Life customers to see how many meals they’ve contributed to the feeding program with their purchases.

Grow your business smarter.

We’ll help you maximize your resources and drive efficiencies throughout the entire IT lifecycle.

Learn more