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Case study: Software Provider Eliminates Downtime Amid Rapid Expansion

28 Sep 2018 by Steve Solomon

Facts at a glance

Client industry:

Enterprise management software

Size of organization:

850 employees

Challenge:

The client needed to consolidate technology vendors, keep up with rapid employee growth and address slow vendor response times and downtime caused by unreliable hardware. 

Solution:

  • Standardized technology plan
  • Single point of contact
  • Microsoft Surface® Book devices
  • HP® Z23 monitors

Results

  • Streamlined IT purchasing process
  • Scalable solution for equipping client’s workforce
  • Reliable hardware solutions and fast support
  • $10,000 savings in operating expenses

Solution area:

Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.

Businesses strive to grow. But when growth happens quickly in a short amount of time, it can be overwhelming.

This is the challenge an enterprise management software provider faced. Its people-first approach, combined with a 35-year history and best-in-class technology, helped the company thrive in today’s digital economy.

The company knew it needed to consolidate IT suppliers and streamline employee device procurement.

But to keep pace with skyrocketing business growth as a result of acquisitions, the company needed to find a technology solutions vendor that could help it manage a rapidly expanding employee base.

Matching demand

The company had purchased small batches of technology from several different vendors over the years for its employees. When it became difficult to manage those numerous IT vendor relationships while addressing important internal business objectives, the company knew it needed to consolidate IT suppliers and streamline employee device procurement.

Additionally, the organization wanted to solve poor response times to support requests, downtime caused by defective hardware, and outdated technology in need of refresh, as well as find and manage scalable solutions.

The company commenced a search for an end-to-end IT solution provider that could deliver rapid response, ease of use, affordable pricing and partner relationships.

With a vast partner network of more than 5,300 hardware, software and cloud solution providers, Insight recommended standardizing on Microsoft Surface® Book devices and HP® Z23 monitors. This would help the client meet its technology needs as it continued to scale upward.

Single-source provider with trusted partners

We met with the client’s leadership team on several occasions. Our rapid response time, breadth of technology offerings and vast network of partner relationships won the company over. Our ability to tailor affordable solutions that could easily keep pace with the client’s business initiatives was also key.

Thrilled with the ability to better manage IT procurement processes and upgrade technological capabilities, the client has saved $10,000 in operating expenses.

By providing a single point of contact for all technology needs, we developed a close relationship with the client. We also leveraged our partnerships with MicrosoftHP and Cisco to offer valuable, scalable and cost-effective workforce solutions.

Our Supply Chain Optimization team put together a standardized plan for the client’s business, which included laptops, monitors and accessories, strengthening the client’s confidence in our abilities.

Greater cost savings and customer confidence

As a result of this successful and developing relationship, the client is expanding work with Insight to include other lines of business, specifically servers and networking. In fact, the client has asked us to manage its ambitious migration to Microsoft® Azure®.

Thrilled with the ability to better manage IT procurement processes and upgrade technological capabilities, the client has saved $10,000 in operating expenses. And Insight has become the client’s trusted, single-source provider.

Streamline IT purchasing.

We’ll help you simplify the process of procuring, maintaining and replacing technology solutions so you can focus on innovating.

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