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Case study: Service Provider Updates Hardware for the Future

15 Oct 2018 by Steve Solomon

Facts at a glance

Client industry:

Service provider

Size of organization:

50 employees

Challenge:

The client needed to replace aging, unreliable hardware and completely upgrade and retrofit its remote network operation center.

Solution:

  • Combined resources of 8 Insight partners
  • Complete hardware update 

Results

  • $87,000 in cost savings
  • Maximized available discounts
  • Streamlined procurement process
  • Accelerated return on investment

Solution area:

Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.

A major service provider prides itself on its ability to anticipate, identify and fulfill the automation needs of its customers. The company leverages each customer’s operational IT to provide stability and to ensure data is available where and when it’s needed.

The transition would require replacing outdated, unreliable hardware and completely upgrading and retrofitting the center.

The company’s main goal is to become a value-added partner to its customers by providing a superior level of service, 100% commitment and 24/7 support to minimize downtime. Its technical solutions offer an automated and well-supported system that increases quality and consistency while decreasing production cycles and costs.

Rebuilding from the ground up

To keep pace with customers’ rigorous technical needs, the company realized it needed to revamp operations and relocate its remote network operation center, which served as the gateway for support engineers to quickly access the network and assist with client needs. The transition would require replacing outdated, unreliable hardware and completely upgrading and retrofitting the center.

After comparing quotes from competing vendors, the company selected Insight as its partner of choice for this project. Our comprehensive project vision and affordable pricing weighed heavily into the decision. It also helped that we had already established a long-standing relationship with the client.

That relationship gave the client confidence in our ability to maximize the value of its offerings and provide the lowest pricing for the best hardware.

The client successfully streamlined its procurement process and tripled its order size.

Maximizing return on IT investments

Our Supply Chain Optimization team proposed a bundled solution that included products from eight vendor partners to fit inside a 42U server rack enclosure for simple installation and management. The project scope covered compute, storage, networking, power, virtualization and backup.

Thanks to our extensive partner network, we were able to leverage economic order quantity and other promotions to drive down costs for the new hardware. As a result, the client successfully streamlined its procurement process and tripled its order size. That, in turn, accelerated the company’s return on investment by empowering it to deliver services to its customers sooner than expected.

Driving efficiency

Our solution provided exactly what the client requested: a replacement for aging hardware with a dramatically improved configuration that made the company “future proof” and ready for anything.

The new remote network operation center surpassed client expectations. This innovative solution also resulted in outstanding power, energy and cost savings totaling more than $87,000.

“Our client is thrilled by Insight’s responsiveness,” says an Insight sales representative. “We offer more value for the money, and that’s why we are locked down as their trusted provider.” 

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