Merchant being handed a credit card

Case study: National Retailer Conquers Wide-Scale Deployment

22 Oct 2018 by Claudia Hrynyshyn

Facts at a glance

Client industry:

Retail

Size of company:

80+ stores nationwide

Challenge:

  • Refreshing technology at scale with limited resources
  • Scaling the business quickly to expand into other verticals
  • Deploying technology to new stores overnight without disrupting business

Solution:

  • Insight Managed Deployment
  • Repeatable store install process

Results

  • Increased flexibility
  • Successful technology rollout with no downtime
  • Updated technology across all locations

Solution area:

Insight’s Connected Workforce solutions are a suite of end-user compute offerings designed to simplify IT management while improving connectivity and collaboration.

With more than 80 locations across the United States, a rapidly growing retailer had goals to expand its reach and offerings — but needed the technology in its stores to scale just as quickly.

Constant IT refreshes, coupled with new stores opening regularly, present unique challenges, from downtime during new rollouts to ensuring technology issues are resolved after deployment. Any hindrance to daily operations could mean losing revenue stream, so speed and accuracy are key when opening new stores and updating hardware and systems.

The company quickly realized it had a bigger challenge: finding a partner with a broad reach who could execute a deployment overnight — and have the store up and running the next day.

A need for efficiency

A small, locally based IT team couldn’t keep up with the retailer’s rapid expansion of locations. And the company quickly realized it had a bigger challenge: finding a partner with a broad reach who could execute a deployment overnight — and have the store up and running the next day.

Building on a partnership

Because of Insight’s global reach and local presence, the client turned to us for help. We had a three-year history with the client as a partner of choice for its hardware needs, from office printers to laptops, access points, routers and switches. This existing relationship gave us an opportunity to extend help in a different area: wide-scale deployment and refresh services through our Insight Managed Deployment solution.

Setting a solution into motion

In addition to opening new stores, the client wanted to consolidate three offices into one to create a new headquarters. This required network and desktop deployment.

Insight’s dedicated Connected Workforce team shadowed the client’s lead IT employee for a week, helping to draft a 100-page new store install checklist to ensure proper execution — at no charge. This repeatable process guaranteed maximum efficiency and consistency when cross-training resources — and has been applied to every subsequent store setup across the country.

Fast, efficient deployment has resulted in flexibility that enables the retailer to stay competitive with the most up-to-date technology in every location.

A brighter future

As the client continues to expand its reach and contribute to a billion-dollar retail industry, the company has attained its goals of scaling within tight timelines — and without disrupting business. Fast, efficient deployment has resulted in flexibility that enables the retailer to stay competitive with the most up-to-date technology in every location.

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