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Case study: Healthcare PPO Ensures Compliance With Updated Server Licensing

15 Nov 2018 by Steve Solomon

Facts at a glance

Client industry:

Healthcare

Size of company:

120 employees

Challenge:

  • Expired Microsoft licenses
  • Poorly functioning servers
  • Major compliance issues

Solution:

  • 3-year Microsoft server license
  • Automated license renewal
  • Accelerated implementation

Results

  • Data center compliance with HIPAA
  • Improved application performance
  • Positive revenue growth

Solution area:

Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.

A regional healthcare Preferred Provider Organization (PPO) heavily depended on technology to manage its network of more than 37,000 physicians, 300 hospitals and 1,900 healthcare facilities.

The organization held accreditation for core and health provider standards that promote and establish quality for the healthcare industry. But maintaining this accreditation required technology solutions that set a high benchmark for patient care.

In need of reliable licensing

When the organization began to experience server problems after its IT provider allowed Microsoft server licenses to expire, staff knew big challenges lay ahead. To make matters worse, the IT provider hadn’t contacted the PPO for more than a year.

Expired licenses and malfunctioning servers inevitably caused slowdowns, crashes and loss of valuable data — and cost valuable time and compromised patient information.

Expired licenses and malfunctioning servers inevitably caused slowdowns, crashes and loss of valuable data — and cost valuable time and compromised patient information. As a result, the PPO faced underperforming or simply not working Microsoft applications. In addition, compliance problems needed to be addressed because of the IT provider’s neglect.

The PPO knew it needed help and turned to Insight for a solution.

Our Supply Chain Optimization team proposed an updated Microsoft server licensing arrangement that would assure regular license updates. It would also prevent licenses from lapsing and help the client maintain compliance with strict Health Insurance Portability and Accountability Act (HIPAA) regulations.

Meeting compliance — STAT

Pleased with our ability to present a reliable, long-term solution in an acceptable time frame, the client chose to partner with us to solve its challenges. We started by setting up a three-year Microsoft server license to ensure data center compliance, dramatically improve application performance and lower costs.

Because of the severe impact of the client’s challenges, we offered an accelerated response time. In fact, it only took a few days from the client’s initial phone call to the start of implementation.

The Supply Chain Optimization team provided support, expertise and a wealth of Microsoft resources that saved the organization considerable time and money — and earned the client’s trust.

Building on core values

The updated licensing solution dramatically curtailed application downtime and improved compliance integrity.

The updated licensing solution dramatically curtailed application downtime and improved compliance integrity. Servers now run faster, and productivity has scaled up. The upgrade also empowered quicker turnaround on projects, which led to positive revenue growth.

Thrilled with the solution — and peace of mind knowing the organization is in compliance — the client has asked Insight to bid on several future projects, including a major server refresh.

“This was a win-win situation for both Insight and the client,” says Insight Sales Representative Eric Reeves. “It also clearly demonstrates our core values of hunger, heart and harmony in everything we do. This win isn’t just about time and money savings. It’s about developing a strong relationship that the client couldn’t get from their previous vendor.”

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