Two workers in fridge area of alcoholic beverage conglomerate

Case study: Global Conglomerate Simplifies Device Deployment to 68 Countries

29 Nov 2018 by Steve Solomon

Facts at a glance

Client industry:

Alcoholic beverages

Size of company:

36,000 employees

Challenge:

The client didn’t have the available support or IT supply chain resources to deploy 17,000 laptops in 68 countries over a seven-month period.

Solution:

  • Apple Macintosh and Lenovo laptops
  • Simplified shipping process
  • On-site IT assistance
  • Low- to zero-touch device deployment

Results

  • Ready-to-use laptops delivered to employees in 68 countries
  • Reduced IT procurement costs
  • Improved productivity
  • Greater employee satisfaction

Solution area:

Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.

An alcoholic beverage conglomerate with operations in more than 180 countries had a market-based business model that offered individual strategies for different countries. The model allowed the company to identify and act on specific consumer trends to support growth.

The client asked Insight to develop a strategy to ship and deploy 17,000 laptops in 68 countries — all within a seven-month time frame.

But management realized they weren’t getting the guidance they needed from their existing IT vendor, which couldn’t offer the flexibility, device options or negotiating power to uphold performance or deliver the best possible prices.

The client asked Insight to develop a strategy to ship and deploy 17,000 laptops in 68 countries — all within a seven-month time frame. The company’s original IT supply chain model couldn’t support such a major undertaking, and the company lacked an adequate support system to deploy to the 68 countries earmarked for this rollout.

Fast global delivery

Insight’s global reach, combined with our global alliance partner network, allowed us to offer a solution with local customer service across multiple hardware vendors. Due to those multiple vendor relationships, we were able to accommodate the client’s request for a Choose Your Own Device (CYOD) business model for its employees.

The optimized process pre-emptively defused the potential problem of having too few IT resources on site to deploy so many laptops — and provided low- to no-touch deployment for the users.

Satisfied employees

During the first phase of this major undertaking, we ensured timely delivery of 5,000 laptops. Initially skeptical about whether we could execute such a large-scale deployment, the client’s management team says we’re now their preferred partner for global supply chain.

The thousands of employees who received ready-to-use laptops in 68 countries around the world couldn’t be happier. An end-user satisfaction survey commissioned by the client confirmed Insight’s Supply Chain Optimization solutions dramatically simplified the process of procuring, maintaining and replacing the technology employees use to keep the business running.

Insight’s Supply Chain Optimization solutions dramatically simplified the process of procuring, maintaining and replacing the technology employees use to keep the business running.

The client also noted a significant increase in end-user productivity and improved time to market.

After earning the client’s confidence and surpassing expectations on price and global scalability, Insight is continuing to partner with the company to develop new Connected Workforce solutions — including videoconferencing solutions and help desk services.

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