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Office 365 E5 — 5 Benefits of Microsoft’s Cloud PBX

28 Jul 2017 by Jessica Hall

This article originally appeared on Nov 25, 2015, and has been revised to bring our readers the most up-to-date technology information.

Enterprise-level communications have become a central solution within Microsoft Office 365, and new services transform tried-and-true business functions — like calling and conferencing — into solutions that fit the modern workplace. One such solution that blends new and old is Microsoft E5’s Cloud Private Branch Exchange (PBX) calling service.

Flexible facilitation with VoIP

With Cloud PBX, your company can use its existing telephony infrastructure, such as on-premises SIP (Session Initiation Protocol) trunks or traditional PBX systems, by tying in an existing telephony provider to the call control capabilities of Office 365.

“In a hybrid scenario, you’re offloading the management functionality to the Office 365 call control, where you have the administrative console to manage all the different call controls,” says Aaron Kleinschmidt, senior partner champion of Microsoft cloud at Insight. “If exclusively using Cloud PBX, where you have a Voice over Internet Protocol (VoIP) provider, you're taking all of your traditional telephony infrastructure off-premises and moving it into a hosted exchange, allowing you to get rid of all your low-voltage telephone lines and PBX boxes.”

Upheld underpinnings

Built on the established enterprise voice technology existing in Skype for Business Server and Lync Server, you can rest assured that this solution is secure and reliable.

Consolidated costs

The cost of managing an enterprise telephony system is considerably lower with Microsoft E5 Cloud PBX. In comparison to traditional systems, the cost of the physical infrastructure is also much lower.

“You won’t need a telephony networking staff to troubleshoot or perform in-house line installs,” Kleinschmidt says. “You’re getting rid of all the legacy stuff — you don’t have to pay for boxes or landlines.”

Centralized control

With the ability to comprehensively manage calls from within Office 365, Cloud PBX eradicates separate systems for information professionals. Additionally, the Office 365 administration portal serves as a centralized hub to manage users, ensuring that organizations can monitor the effectiveness of the system.

Anywhere, anytime

No matter the device — mobile phones, tablets or PCs — employees can connect as long as they have Internet access. Users can make, take and transfer the calls that help them perform their day-to-day tasks from anywhere and at any time.

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