Photo of healthcare professionals gathered around a tablet computer

Office 365: Improving the Patient Experience in Healthcare

8 Oct 2015 by Jessica Hall

“I use Office 365 daily — every hour, in fact,” says Dr. Jonathan Kaplan, owner of Pacific Heights Plastic Surgery in San Francisco, California. Many other doctors, hospitals, non-profits and healthcare organizations are also benefiting from the daily use of the suite of cloud-based software for myriad reasons, many of which improve the patient experience.

Facilitating efficient evaluations

Core to Office 365 are the familiar tools of Excel, PowerPoint, Word and Outlook.Pacific Heights Plastic Surgery benefits from the understanding and affordability of these tools, as Kaplan and his team use Excel templates within Office 365 for each different patient procedure. This enables them to create dropdown menus for various parts of the medical note. They use this process to quickly record medical conditions, allergies and other details. “This approach allows me to document information faster, leading to a more efficient patient evaluation,” Kaplan adds. 

Improving productivity

At Moderna Therapeutics, a biotech company in Cambridge, Massachusetts, employees are “super users” of Microsoft Excel, Word and PowerPoint, accessing company information all the time from everywhere. They create documents on a variety of devices — PCs, iPads, laptops or smartphones — and store those documents online. “It’s easy to share critical insights,” adds John Reynders, chief information officer at Moderna Therapeutics.

Focusing on what matters

Not only is Office 365 affordable and made up of well-known tools, but its implementation can also solve internal problems that directly affect patient outcomes and experiences. Kaplan’s staff also uses Outlook from the same Office 365 package, enabling quick and convenient communication.

When healthcare organizations can streamline communication, they’re able to increase innovation and focus on the patient’s experience without needing to forgo stability and security. “Since moving to Office 365, we’re not worrying about the technology. Instead, we are focusing on enabling our vision to pioneer a new way to treat serious illness and make a difference in the world,” says Reynders.

Leveraging our 25-year partnership with Microsoft, we can help you determine if Office 365 is the best solution for your healthcare organization. Call 1.800.INSIGHTto talk to a specialist to learn more. Still in the research phase? Visit us online to gain a greater understanding of emerging software that can impact your healthcare organization.