Why Successful MSPs Hire Within the Channel
Finding the right candidate for your position goes beyond technical skills. Look for an understanding of the business model, a focus on customer service -- and then build a bench.
If you’ve gone through the hiring process, you don’t need me to tell you how tedious it can be. More often than not, especially if your team is small, your already-full schedule is further packed with phone, Skype and in-person interviews. Finding the right candidate can take time — but that's not always a bad thing. After you get the process going, things will become easier, especially when you know what to look for.