Explore some of the biggest takeaways from our, “2020 Insight Intelligent Technology™ Index: The Impact of COVID-19 on Public Sector Organizational Readiness” report. You’ll learn how prepared public sector agencies felt when they first started adapting to the changes brought on by the pandemic — and how they’re preparing for a new way forward.
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In our report, public sector IT professionals share eye-opening insights on early reactions, reflections on their current state — and what the future holds.
Most agencies felt well-equipped to respond to the pandemic. But unforeseen changes in budgets and work setups put pressure on IT to act quickly.
How prepared public sector agencies felt to handle changes due to COVID-19
"Things changed so quickly ... we did not have the infrastructure in place to adapt as quickly to remote working as we will need to do in the future.” — Survey respondent
On average, public sector organizations had to manage or implement four IT changes in their initial response to COVID-19.
“In order to continue business activities with fewer staff and working from home, we have to invest in advanced and automated technology.” — Survey respondent
Nearly two thirds (61%) of public sector agencies experienced 1–4 weeks of downtime while transitioning to remote work.
30% of agencies experienced downtime lasting 3–4 weeks.
As public sector IT teams emerge from the pandemic's initial phase, they reveal how priorities have changed.
COVID-19 will change the public sector dramatically, from planning for public health to leaning on IT more than ever.
What traits are more important than ever for IT professionals?
“We can come out stronger by adopting creative counter strategies.” — Survey respondent