Insight’s Global Software Capabilities
Our global licensing expertise and localized customer service deliver solutions that help you reap the full benefits of managing your software assets globally.
Our global account management program ensures consistency of service around the world. Your Global Account Manager, is responsible for the overall management of your account worldwide, and acts as an escalation point for each of your locations—providing global reach. They coordinate internal communications within Insight and instructs our global team on how to provide the best service to you. A team of regional account managers is assigned to each of your primary locations—providing local access. This service team works with your Global Account Manager to coordinate implementation rollouts for all your sites, deploy your global standards, and resolve regional purchasing issues.
While our global operations centers serve our clients well in each region of the world, in some countries it makes more sense for us to form strategic alliances with local resellers who have already established solid business relationships within the region. Our strategic alliances give us critical insight into government bureaucracies and tax laws, as well as sales, language, and currency support. They also help provide proof of licensing, which is critical in countries with high software piracy rates and frequent audits. But most importantly, our reseller alliances enable you to finally manage ALL your software—worldwide—from one central location. Information from your local affiliates is consolidated into our Global Data Warehouse, so you can run integrated reports, on demand, that give you an accurate picture of software across your multinational enterprise.
Global Reach—Local Access
Our global account management program ensures consistency of service around the world. Your Global Account Manager, is responsible for the overall management of your account worldwide, and acts as an escalation point for each of your locations—providing global reach. They coordinate internal communications within Insight and instructs our global team on how to provide the best service to you. A team of regional account managers is assigned to each of your primary locations—providing local access. This service team works with your Global Account Manager to coordinate implementation rollouts for all your sites, deploy your global standards, and resolve regional purchasing issues.
Partner-Managed Countries
While our global operations centers serve our clients well in each region of the world, in some countries it makes more sense for us to form strategic alliances with local resellers who have already established solid business relationships within the region. Our strategic alliances give us critical insight into government bureaucracies and tax laws, as well as sales, language, and currency support. They also help provide proof of licensing, which is critical in countries with high software piracy rates and frequent audits. But most importantly, our reseller alliances enable you to finally manage ALL your software—worldwide—from one central location. Information from your local affiliates is consolidated into our Global Data Warehouse, so you can run integrated reports, on demand, that give you an accurate picture of software across your multinational enterprise.
Insight’s Global Presence
Insight has grown to become a global leader in helping organizations improve how they acquire, access, and manage information technology. Our employees are strategically placed in each region of the world to provide support in local languages, local time zones, and local currencies to thousands of clients located in 190 countries. Our global software line of business is supported by integrated headquarters, local field offices and operations centers in North America, EMEA and APAC. We provide service in 19 languages and 13 currencies with complete “follow-the-sun” support capabilities.
Insight can provide the below information to show our regional approach to providing service and support within each of our operating segments. Please contact your account team and we will provide your personalized matrix
The Americas
The Americas: In the U.S. and Canada, Insight provides field representation for every state and province. Your Global Account Manager will work with you to identify those locations that require local field presence or phone support. Our Latin America Business Desk and Latin America partners offer you complete software support for your Latin American locations. We recommend that you use the Alliance Partnerships we have established in Latin America to minimize the complexities of managing taxes that will be applied to orders not invoiced in country.
Latin America Business Desk: Your Global Account Manager works with our in-house Latin American Business Desk. They are based in the U.S. and engage with any affiliate sites your company has in Latin America. Once a local partner is selected, Insight will engage your partner of choice, inform them about any specific contract information, and request that the partner communicate with your Latin America affiliate within one business day to initiate local support. On a regular basis, contact is made with both your affiliate and the partner to monitor ongoing local support.
Latin America Partners: Insight’s network of Latin American Business Partners provides software, licensing services, local invoicing, and accounts receivables. This gives you an easier means of complying with customs regulations and tariffs. Most of our Business Partners offer local value-added professional support and consulting services as required. Two of our larger partners hold multi-country LAR status so they can invoice in countries where no specific partner is named. Through our partners, Insight is also able to provide hardware products for certain Latin American countries.
Languages, Currencies, and Tax Capabilities:
- Accepted Currencies: U.S. Dollar and Canadian Dollar. Alliance Partners support local currencies.
- Languages Spoken: English, Spanish, Portuguese, and French Canadian
- Tax Capabilities: Insight invoices with all applicable taxes in every state or province and through our partner alliances in Argentina, Brazil, Chile, Columbia, Mexico, Peru, and Venezuela. In general, you will be notified when you are responsible for local tax, duties and fees associated with shipments. You should check with your internal tax advisor for specific details.
Hardware & Services: In addition to providing full software services within North America, Insight U.S. and Canada also support full hardware and service offerings with distribution warehouses in both countries.
Europe, Middle East and Africa
Europe: Insight has the most extensive coverage in Europe of any software reseller. Our commitment to our European clients includes a European regional headquarters and call center located in Munich, Germany, an operations center in Paris, France, and fifteen regional offices located throughout Europe. We recommend that you use the Alliance Partnerships we have established in Eastern Europe, Israel, and South Africa to minimize the complexities of managing taxes that will be applied to orders not invoiced in country.
Eastern Europe: Alliance Partnerships have been established in the Czech Republic, Hungary, Poland, Romania, Russia, and Slovakia to facilitate local invoicing, tax, distribution, and currency support. Eastern European Alliance Partnerships are managed from our regional sales office in Austria and our local office in Russia.
Middle East and Africa: Insight supports our clients’ sites in the Middle East and Africa from the U.K. and France with operational support in France and Germany. We have established Alliance Partnerships in Israel and South Africa. Both Partnerships are managed from our office in the United Kingdom.
Languages, Currencies, and Tax Capabilities:
- Accepted Currencies: British Pound, Danish Krone, Euro, Norwegian Krone, Swedish Krona, Swiss Franc, and U.S. Dollar. Alliance Partners support local currencies.
- Languages Spoken: Catalán, Danish, Dutch, English, Euskera, Finnish, French, Gallego, German, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, and Swedish. Partners cover local language requirements.
- Tax Capabilities: Insight includes local tax on direct invoices from our local offices in Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Russia, Spain, Sweden, Switzerland, and United Kingdom, and through our partner alliances in the Czech Republic, Hungary, Poland, Romania, Russia, Slovakia, Israel, and South Africa. In general, you will be notified when you are responsible for local tax, duties and fees associated with shipments. You should check with your internal tax advisor for specific details.
Hardware & Services: In addition to providing full software services in EMEA, Insight U.K. has a warehouse and distribution facilities to provide full hardware and services support in country.
Asia/Pacific
Asia/Pacific: Our Asia/Pacific Headquarters and Operations Center is located in Sydney, Australia, with additional sales offices across Australia, New Zealand, Hong Kong, China and Singapore. Our local presence and distribution channels allow for local publisher support, shorter delivery times, lower freight costs, less risk of cross-border tariffs, and more. Our Alliance Partnerships support your locations in India, Japan, and Malaysia and are managed from our offices in Australia, Hong Kong, and Singapore respectively. We recommend that you use the Alliance Partnerships we have established to minimize the complexities of managing taxes that will be applied to orders not invoiced in country.
Languages, Currencies, and Tax Capabilities:
- Accepted Currencies: Australian Dollar, Chinese Renminbi, Hong Kong Dollar, New Zealand Dollar, Singapore Dollar, and U.S. Dollar. Alliance Partners support local currencies.
- Languages Spoken: English, Cantonese, Mandarin, and Malay. Uchida Spectrum Japan - English and Japanese. Partners cover local language requirements.
- Tax Capabilities: Insight includes local tax on the invoice for the following countries: Australia, New Zealand, China, Hong Kong, and Singapore, and through our partner alliances in India, Japan, and Malaysia. In general, you will be notified when you are responsible for local tax, duties and fees associated with shipments. You should check with your internal tax advisor for specific details.