By Insight Editor / 13 May 2024 / Topics: Modern infrastructure Data and AI
Facts at a glance
Client industry:
Food service retail
Challenge:
Address multiple technology initiatives in tandem — from modernizing legacy applications to migrating workloads to Microsoft® Azure®.
Solution:
Multiple workstreams, including modernizing the client’s future orders system and establishing global sales reporting, delivered at scale to drive stronger business outcomes
Insight provided:
- Consulting services
- Application modernization
- Automation
- Cloud migration
- Data analytics and reporting
- Data engineering and visualization
- Data warehouse consolidation
Outcomes:
- Improved data visualization and training across the business
- Stronger Azure® footprint
- Established global sales reporting, enabling a single-pane-of-glass view of sales across all franchised locations
- A modern future orders application that simplifies labor, production and demand planning, and enhances employee experience
A longtime Insight client, this major doughnut chain is looking to get a handle on its global footprint. Driving toward this goal, the client has engaged Insight on a number of projects across data and analytics, application modernization and cloud.
Looking to grow its footprint in Azure, the client leaned on Insight for data warehouse consolidation and cloud migration. Insight provided support on sunsetting select on-premises data warehouses and migrating that data to Azure cloud.
The client recently adopted Power BI® and needed to strengthen their competence with the data visualization platform. Insight helped the client extract and model data to develop ready-to-integrate visualizations, as well as provided training on Power BI capabilities and best practices.
With 1,600+ locations worldwide, the client needed an established framework for global sales reporting. Previously, there was no consistent field reporting, meaning franchised locations could report sales in whatever manner they chose. As a result, the client’s global sales numbers were completely dependent on what the franchised locations reported, which had to be taken at face value.
Looking to pull franchised locations more in-house and standardize sales reporting for more accurate numbers, the client leaned on Insight to set up global sales reporting. Crafting a solution that involved Azure cloud, Snowflake and Databricks, Insight built a global sales reporting practice for the client. Now, sales data across franchised locations is pulled directly into corporate, eliminating concern over whether franchised locations are reporting actuals.
Each of the client’s retail locations must prepare food orders coming from a variety of channels. But the existing application for future orders ran on a legacy system that had a poor user experience, which led to low adoption by the shops.
Insight is carrying out a multiphase modernization project for the client’s future orders application. This encompasses replatforming the application, building in enhanced capabilities, automating processes, consolidating feeds from across ordering channels into a single view and integrating the application into shops’ points of sale.
The next phase of the application modernization project will include integrating online channels and creating a frictionless guest experience.
Insight continues to grow our partnership with this client and share our capabilities across the board, expanding the relationship through trust and key wins. As the client continues their transformation journey, Insight will provide support on identifying gaps, mapping modernization efforts and delivering the resources to execute strategic priorities.
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